Freshdesk VS IFixit

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

IFixit Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

IFixit mentions (233)

• Battery

  If you are happy with the performance, just a couple of notes: I BELIEVE that Apple replace the battery and whole keyboard (because it is quicker for the customer); if you do it yourself you will need to unglue the battery (not simple), but as others have said, ifixit.com have guides. Source: 5 months ago

• Is opening/diy upgrading a mac high risk? (Ram upgrade)

  Check out ifixit.com. It is not as easy as a PC tower upgrade. Source: 10 months ago

• Whats the best battery replacement for steam deck in aliexpress?

  If you are in North America, I would order it off of ifixit.com. Source: 10 months ago

• I did it

  Some good tips for you, though: unplug your laptop when it's asleep/shut down. This will help increase the lifespan of your battery. Look up a few tutorials on how to disassemble it. Might be able to find some on ifixit. I recommend a tilting laptop mount to help increase airflow and improve wrist ergonomics. For cleaning, get yourself a couple cans of air, and a detailer brush and gently brush all the areas. This... Source: 11 months ago

• Instruction Template

  If the thing you're doing/teaching is repair related you can create the guides on ifixit.com (for free) and embed them on your site. You can email me at [community@ifixit.com](mailto:community@ifixit.com) to talk about this more. I'd be happy to walk you through our platform and to see if it would be a good fit. Source: 11 months ago