Software Alternatives & Reviews

Apple Support VS Zendesk

Compare Apple Support VS Zendesk and see what are their differences

Apple Support logo Apple Support

Personalized support guide for Apple products.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Apple Support Landing page
    Landing page //
    2023-06-14
  • Zendesk Landing page
    Landing page //
    2022-03-08

Apple Support videos

How to protect your iPhone with AppleCare+ – Apple Support

More videos:

  • Review - Get to know iCloud Private Relay | Apple Support
  • Tutorial - How to use Apple Pay | Apple Support
  • Review - What is an Apple ID? | Apple Support

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Apple Support and Zendesk)
Online Services
100 100%
0% 0
Customer Support
0 0%
100% 100
Hardware
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Apple Support and Zendesk

Apple Support Reviews

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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Apple Support seems to be a lot more popular than Zendesk. While we know about 181 links to Apple Support, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Apple Support mentions (181)

  • Hello Apple. iCloud Stuck at 50GB.
    Other people tend to contact the vendor via their official support channels (i.e. https://support.apple.com and then click "Start now" under "Get Support") rather than complaining about it on the internet. - Source: Hacker News / 5 months ago
  • What else can it do / what niche things do you use your watch for?
    Complication options on Apple Watch You can open most apps by tapping a complication on the watch face. Some complications show specific information from a particular app so you see just what you need with a glance. Weather, for example, includes complications for air quality, conditions, temperature, and more. Https://support.apple.com › guide Change the watch face on your Apple Watch - Apple Support Feedback. Source: 5 months ago
  • Unable to finish sign-up for Apple Developer
    I just went to the support site (https://support.apple.com) scrolled to "Get Support" and clicked and it took me to https://getsupport.apple.com, where I typed in "trouble with developer account" and was given an option for chat or call. Source: 5 months ago
  • iTunes on widows help please!
    - on support.apple.com I downloaded iTunes 12.10.11 for windows (64 bit). Source: 5 months ago
  • what does “E” mean?
    Issues that can only be resolved by Apple, such as hardware faults, iCloud access or Activation lock, should be sent to Apple Support. Source: 5 months ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Apple Support and Zendesk, you can also consider the following products

Apple - Available on iOS

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

IFixit - Repair your Mac or iPod yourself.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Macsales.com - Macsales.com is the best-in-class online shop for people looking to upgrade the SSD, External Drives, Flash, RAM, and other components of their Apple devices.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!