Freshdesk VS Macsales.com

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Macsales.com Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Macsales.com mentions (31)

• Which replacement battery brands are reliable?

  I always bought my batteries from OWC, good experiences. https://eshop.macsales.com. Source: 10 months ago

• Fixing my 2015 MacBook Pro?

  Check out OWC for really good SSD replacements. They have a guide that will show you which drive to get for your model. Source: 12 months ago

• Scratch Live keeps Pausing

  OWC has SSD's & RAM for Macs you can search your specific model. Source: about 1 year ago

• I have a 2012 iMac, needs a new HD and is not supported by Apple anymore. Anything worthwhile I could do with it?

  OWC offers kits and instructions for either installing a new SSD or replacing the internal HD with an SSD. Also, if you’ve got a 27” iMac, you can upgrade the memory to 32 GB. Source: about 1 year ago

• Intel MacBook Pro’s - are they still worth it?

  Depends on what your use is going to be. Apple refurbished has all different configurations of 2019 16" MBP you can get AppleCare+. You can find good deals on swappa, just don't hesitate another site is MacSales Going M1 refurbished is fine too. 8GB is fine for the majority of the people using them. There are developers still using the 13" MBA from 2017. Source: about 1 year ago