Best Service Desk Products in 2025

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

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An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Freshservice: the one-stop cloud solution for all your IT management needs.

EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

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Help desk software features that work for IT

Ivanti Service Manager is the most affordable, flexible, and complete cloud-optimized ITSM solution available.

Cherwell is an IT service management software solution.

Zendesk is a beautiful, lightweight help-desk solution.

BMC Helix ITSM is a SaaS-based software that helps IT companies in providing effective service management solutions.

System Center Service Manager is an IT service management software that is used by IT departments to deliver business value.