Top 9 Customer Engagement Products in Customer Support

The best Customer Engagement Products within the Customer Support category - based on our collection of reviews & verified products.

Product categories

Chatbots Communication Customer Engagement Customer Service Customer Support Help Desk Help Desk And Ticketing Live Chat Messaging Ticketing System WhatsApp WhatsApp Marketing

Summary

The top products on this list are Freshdesk, WATI, and LiveAgent. All products here are categorized as: Platforms for engaging and interacting with customers. Platforms for managing customer inquiries and support tickets. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.

Freshdesk Landing Page

1

Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

#Customer Service #Help Desk #Help Desk And Ticketing 12 social mentions
WATI Landing Page

2

WATI

No-code chatbot builder for WhatsApp Business

#Chatbots #Customer Support #Customer Engagement 3 social mentions
LiveAgent Landing Page
3

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Pricing:
- Freemium
- Free Trial
- $15.0 / Monthly (Small)
#Live Chat #Customer Service #Contact Management 2 user reviews
Gupshup.io Landing Page

4

Gupshup.io

GupShup provides a scalable and reliable cloud messaging platform.

#Messaging #Communication #Customer Engagement
HelpScout Landing Page
5

HelpScout

Help Scout is a simple, straightforward way to provide excellent support
Pricing:
- Paid
- Free Trial
- $20.0 / Monthly (5 Mailboxes, 1 Docs site)
#Customer Service #Help Desk #Help Desk And Ticketing 2 social mentions
Yellow.ai Landing Page

6

Yellow.ai

Automate interactions with your customers & employees in 135+ languages & across 35+ channels to deliver actionable outcomes at lower costs.

#Customer Service #Support Automation #Communication
Zoho Desk Landing Page
7

Zoho Desk

Industry's first context-aware Helpdesk Software
Pricing:
- Freemium
- Free Trial
- $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
#Customer Service #Help Desk #Help Desk And Ticketing 1 social mentions
Malcolm App Landing Page
8

Malcolm App

Customer self-service made easy
Pricing:
- Paid
- Free Trial
- $50.0 / Monthly (Micro)
#Customer Service #Customer Support #Self Service Support
MessageBird Landing Page

9

MessageBird

Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.

#Messaging #Communication #Customer Engagement 2 social mentions

Recent Customer Engagement Posts

Customer Support (Sep 3)

saashub.com // 28 days ago

Let's See the Key Features & Benefits of Help Desk Software

easydesk.app // 3 months ago

Top 10 Help Desk Solutions for 2025 | Features, Pros & Cons

easydesk.app // 2 months ago

Help Desk And Ticketing (May 31)

saashub.com // 4 months ago

Whats App Marketing (May 20)

saashub.com // 4 months ago

9 Best Tidio Alternatives Compared

tidio.com // 10 months ago

Related categories

🤝 Customer Service 🆘 Help Desk 💬 Help Desk And Ticketing 📡 Communication 💬 Messaging

Recently added products

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If you want to make changes on any of the products, you can go to its page and click on the "Suggest Changes" link. Alternatively, if you are working on one of these products, it's best to verify it and make the changes directly through the management page. Thanks!