Table of contents
User-Friendly Interface
Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
Multi-Channel Support
Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
Customizability
The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
Robust Reporting and Analytics
Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
Scalability
The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.
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Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.
We have collected here some useful links to help you find out if Zendesk is good.
Check the traffic stats of Zendesk on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Check the "Domain Rating" of Zendesk on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of Zendesk's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Check the "Domain Authority" of Zendesk on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
The latest comments about Zendesk on Reddit. This can help you find out how popualr the product is and what people think about it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
This isn't pertinent either but ... Why is zendesk.com using the Reddit logo? How is it an authority on Reddiquette?And now I'll be silly, how can Reddiquette be a thing if auto-correct doesn't acknowledge it? Source: almost 4 years ago
SOO!!!! I'd like to know if Binance is ever going to resolve the insane wait time between ticket responses and work on reducing the amount of issues people have with their platform? This being for binance.com, binance.us and their seperate support site through zendesk.com. Source: over 4 years ago
Zendesk is a significant player in the customer service and support software industry, particularly known for its robust feature set and enterprise-friendly solutions. The company operates prominently in the product categories of CRM, Help Desk, Support, Customer Support, IT Helpdesk, and Ticketing. Its principal competitors include Freshdesk, LiveAgent, HelpScout, Zoho Desk, Kayako, LiveChat, Intercom, and Tawk.to.
The prevailing public opinion, derived from recent reviews and product mentions, underscores Zendesk's position as a robust choice, particularly for large enterprises seeking comprehensive support and customer engagement solutions. Reviews highlight Zendesk's capabilities in providing extensive customer service platforms that are capable of managing diverse communication channels such as phone, email, web, social media, and mobile applications. This versatility is supported by powerful features like a self-service portal, automatic ticket creation, real-time chat, and knowledge management, which many businesses find crucial for managing customer interactions efficiently.
However, some reviews suggest that Zendesk may not be the optimal solution for smaller businesses or those seeking more personalized services. It is often suggested that small businesses consider other alternatives that may better fit their size and specific needs. Despite this, Zendesk does offer more affordable options for smaller enterprises, which could be a viable solution for those needing basic functionalities without the extensive toolset available in higher-tier plans.
In terms of market presence, Zendesk holds a dominant position in the help desk software market. It is described as the second-largest company in the live chat technology sector by market share, slightly trailing behind Tawk.to, but ahead of many other competitors mentioned in various articles. This large market share and broad feature set have made Zendesk an appealing choice for businesses looking for an all-encompassing customer service software, particularly in sectors that require integration with other software solutions, like Salesforce and Microsoft Teams.
Critiques of Zendesk often point to its complexity and the level of resources required to effectively implement and manage its solutions, which can be a hurdle for businesses with limited IT capabilities. Despite these challenges, Zendesk remains a preferred choice for its credibility and trust as an authority in customer service software, offering scalable solutions that cater to the diverse needs of various organizational sizes and industries.
In summation, while Zendesk is often recognized as one of the leaders in the customer support software industry, particularly for larger firms, smaller businesses may find it advantageous to explore alternatives that could offer simplicity and personalization. Nonetheless, Zendesk's comprehensive suite and market influence continue to solidify its status as a formidable option in the enterprise arena.
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Is Zendesk good? This is an informative page that will help you find out. Moreover, you can review and discuss Zendesk here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.
Zendesk has customer support messaging as well as multi level Campaign support too which i really like and has generous features for startups.
Endesk's user-friendly design streamlines navigation, automates repetitive tasks, reduces clutter, and provides easy access to relevant, contextual data.
Zendesk is widely known and I've heard great things about them
great app used it before..