Touchpoint Dashboard Alternatives & Competitors

Smaply is the tool to start customer journey management with. Create customer journey maps, establish hierarchies, and manage and analyze the customer experience.

Key Smaply features:

User-Friendly Interface Collaboration Features Comprehensive Tools Export and Sharing Options

freemium €390.0 / Annually (Basic plan, billed monthly per user)

Custellence is the most easy to use Customer Journey Mapping Tool built for customer journey managers and CX workers. The tool saves time and gives you confidence by having an intuitive interface and the right amount of journey mapping smartness.

Key Custellence features:

User-Friendly Interface Collaboration Features Customizable Templates Integrations

freemium $30.0 / Monthly (Professional Plan, per seat pricing)

Preferred Patron is the top Customer Loyalty Software Program for businesses in any industry of any size.

Key Preferred Patron features:

Marketing SMS Text Messaging Email Marketing Digital Rewards Management

Visit website paid $149.0 / Monthly (Small Biz Edition - White labeled (5,000 Active Member Limit))

Manage customer insights, personas, and journeys in one place. Designed for remote collaboration and CX alignment. Get it free.

Key TheyDo features:

Comprehensive Journey Mapping Collaborative Features User-Friendly Interface Integration Capabilities

Create customer journey maps, personas & impact maps online.

Key Uxpressia features:

CJM Multi-Persona CJM Personas Collaborative Workspace

freemium $36.0 / Monthly

JourneyLabs is a platform that helps organizations in healthcare and allows users to deploy automated digital engagement systems.

Key JourneyLabs features:

User-Friendly Interface Customizable Solutions Integration Capabilities Scalability

Session Replay.

Key Auryc features:

Comprehensive User Insights Real-time Data Session Replay Ease of Integration

Optimove is a retention automation platform powered by predictive micro-segmentation technology. Optimove allows marketers to easily schedule, execute and analyze the performance of every customer marketing campaign.

Key Optimove features:

Personalized Marketing Multi-Channel Campaign Management Advanced Analytics Automated Segmentation

Mapovate is a platform that allows users to create a smarter customer journey for the brands to help them understand their experience.

With the Webtrekk App, you can access your most important analyses and reports from your Webtrekk...

Key Webtrekk features:

Comprehensive Analytics Customization Data Privacy User-Friendly Interface

Open Source

CEMantica is a journey mapping tool that enables users to understand the experience and movement of their customers throughout their visit.

Key CEMantica features:

Comprehensive CX Toolset User-Friendly Interface Collaboration Features Customization Options

Pointillist is a customer journey analytics software that allows users to know about the whole experience of customers when they visited their website.

Key Pointillist features:

Comprehensive Customer Journey Analytics Real-Time Insights User-Friendly Interface Integrations with Multiple Data Sources

Create customer journey maps quickly and easily with Narrandum - the digital service design tool.

Key Narrandum features:

Free Trial Easy to Set-up and use Easy to Set-up and use

freemium €17.95 / Monthly (Pro - unlimited support, sharing and collaboration)

Customer Experience Mapping Solutions.

Key SuiteCX features:

Comprehensive Customer Experience Management Data-Driven Insights Customizable Solutions Enhanced Collaboration