Best JourneyLabs Alternatives & Competitors in 2025

CEMantica is a journey mapping tool that enables users to understand the experience and movement of their customers throughout their visit.

Pointillist is a customer journey analytics software that allows users to know about the whole experience of customers when they visited their website.

Key Pointillist features:

Comprehensive Customer Journey Analytics Real-Time Insights User-Friendly Interface Integrations with Multiple Data Sources

Enterprise Email Warmup. Sender Domain Reputation Repair Tool to get out of spam and see open rates more than double in 4 to 14 days. We engage with your emails to teach mailbox providers not to send your email to the spam or the promotions folder.

Key InboxAlly features:

Increase deliverability on any platform Create multiple sender profiles to accomodate all of your domains/IPs Works with any email sending service Use your own content in emails you send

Try for free paid Free Trial $149.0 / Monthly (Send to 100 of our unique seed emails per day)

Touchpoint Dashboard is a platform that allows users to visualize and understand the customer experience in a better way.

Mapovate is a platform that allows users to create a smarter customer journey for the brands to help them understand their experience.

Online tool for customer journey maps, personas, and journey management. Try for free. The best hub for customer experience insights. Great customer support.

Key Smaply features:

User-Friendly Interface Collaboration Features Comprehensive Tools Export and Sharing Options

freemium €390.0 / Annually (Basic plan, billed monthly per user)

With the Webtrekk App, you can access your most important analyses and reports from your Webtrekk...

Key Webtrekk features:

Comprehensive Analytics Customization Data Privacy User-Friendly Interface

Open Source

Custellence is the most easy to use Customer Journey Mapping Tool built for customer journey managers and CX workers. The tool saves time and gives you confidence by having an intuitive interface and the right amount of journey mapping smartness

Key Custellence features:

User-Friendly Interface Collaboration Features Customizable Templates Integrations

freemium $30.0 / Monthly (Professional Plan, per seat pricing)

Create customer journey maps quickly and easily with Narrandum - the digital service design tool.

Key Narrandum features:

Free Trial Easy to Set-up and use Easy to Set-up and use

freemium €17.95 / Monthly (Pro - unlimited support, sharing and collaboration)

Session Replay

Key Auryc features:

Comprehensive User Insights Real-time Data Session Replay Ease of Integration

Automated customer journey discovery, visualisation and analytics for marketers and PMs, helping automatically to find out points where customers are stuck and leave your product.

freemium $50.0 / Monthly (Pro)

Optimove is a retention automation platform powered by predictive micro-segmentation technology. Optimove allows marketers to easily schedule, execute and analyze the performance of every customer marketing campaign.

Key Optimove features:

Personalized Marketing Multi-Channel Campaign Management Advanced Analytics Automated Segmentation

NGDATA provides consumer intelligence management solutions to help enterprises interact better with customers.

Generate your personalized growth marketing plan with clear personas, customer journey mapping, and data-driven growth strategy with Growth Channel AI.