Software Alternatives & Reviews


Online tool for customer journey maps, personas and stakeholder maps. Try for free. Best hub for customer experience insights. Great customer support.

Smaply is a cloud-based customer experience platform that allows businesses to create personas, journey maps and stakeholder maps and share them with team members. Professionals can utilize the drag-and-drop functionality to add images, texts or video files in journey maps and export them in various formats including PDF, PowerPoint, Excel and PNG.

Using Smaply's collaborative platform, enterprises can grant-role based access to specific employees, invite user comments on maps and share live links with several recipients. It enables managers to create individual personas for clients by uploading images and adding important highlights relevant to the customer's journey. Additionally, it comes with an administrative dashboard, which helps users view ongoing projects and retrieve the details of specific stakeholders via search functionality.

Pricing is available on monthly and annual subscriptions. Support is extended via phone, email and other online measures.


Smaply Alternatives

The best Smaply alternatives based on verified products, community votes, reviews and other factors.
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  1. 15

    Create customer journey maps, personas & impact maps online

    freemium $20.0 / Monthly

  2. 17

    Kustomer is the first intelligent CRM for customer experience that enables you to know everything about every customer.

  3. 14

    Sitecore A/S has produced the Sitecore content management system since 1999.

  4. 16

    Oracle CX is an integrated CRM solution focusing on customer experience across marketing, sales, commerce, service and social channels.

  5. 14

    User-centric analytics & triggers, driven by micro-surveys

  6. 16

    Powerful Visual Web Analytics

  7. 15

    Customer experience management software for improving conversion rates.

  8. 15

    When waiting in a long line, standing in a dirty dressing room, or dealing with a rude waitress...

  9. 13

    Pendo helps product teams understand and guide users to create product experiences that customers love.

  10. 10

    Custellence is the most easy to use Customer Journey Mapping Tool built for customer journey managers and CX workers. The tool saves time and gives you confidence by having an intuitive interface and the right amount of journey mapping smartness

    freemium $30.0 / Monthly (Professional Plan, per seat pricing)

  11. 12

    JourneyFlow is an app designed to help marketers and customer experience managers develop and visualize customer journeys.

  12. 12

    Medallia enables companies to capture customer feedback, understand it in real-time, and take action to improve the customer experience (CX).

  13. 14

    Turn customer insights into an action plan with ForeSee’s multichannel customer experience analytics for web, mobile, contact centers, and more. Learn more.

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Author of Smaply's details: | Publisher: SaaSHub
Categories: Customer Journey, Analytics, Personas