Software Alternatives & Reviews

Zoho Desk VS Netlify

Compare Zoho Desk VS Netlify and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Netlify logo Netlify

Build, deploy and host your static site or app with a drag and drop interface and automatic delpoys from GitHub or Bitbucket
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Netlify Landing page
    Landing page //
    2023-10-23

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Netlify features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Netlify videos

Netlify Platform Tutorial Review

More videos:

  • Review - Deploy Websites In Seconds With Netlify
  • Review - Deploy Your Website In Minutes With Netlify

Category Popularity

0-100% (relative to Zoho Desk and Netlify)
Help Desk
100 100%
0% 0
Cloud Computing
0 0%
100% 100
Customer Support
100 100%
0% 0
Developer Tools
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Netlify. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Netlify

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    ๐Ÿ Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    ๐Ÿ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    ๐Ÿ Competitors: Zendesk, Salesforce Service Cloud
    ๐Ÿ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youรขย€ย™re interested in that too). Itรขย€ย™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, itโ€™s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Netlify Reviews

  1. Useful previews

    As someone who is often creating new pages, Netlify's preview makes the review process easier. You can also use the generated URL from Netlify's preview to run an SEO audit prior to going live. This is very useful for spotting bugs or broken redirects.


Choosing the best Next.js hosting platform
Where Netlify is superior to Vercel is the list of add-ons they offer. Among them, Netlify Forms allow developers to manage forms and submission without extra code. It even integrates with third-party applications such as MailChimp, Zendesk, and more.
Top 10 Netlify Alternatives
Although Netlify is a credible static app hosting and deployment platform for all sizes of businesses. But if you still want alternatives, then you should consider our suggested Netlify alternatives. This guide displays all these alternatives to Netlify in detail with pricing structure and core properties. Hopefully, you will pick a suitable option for your project.
3 best alternatives to the big cloud providers
Very interesting topic! Iโ€™m not sure if things like Netlify or Vercel could replace something like Kubernetes on GCP but I believe in the power of Netlify for hosting websites!
Source: dev.to
11 Headless CMS to Consider for Modern Application
Netlify is an extensible CMS built as a single pact react app. It can be used with any static site generator for a faster and flexible web project.
Source: geekflare.com
7 FREE CDN to Speed Up and Secure Your WebSite
Netlify lets you host your static website and serve them through CDN. Netlify is not a typical CDN company, but if you are hosting a static site, then it would be worth considering Netlify.
Source: geekflare.com

Social recommendations and mentions

Based on our record, Netlify seems to be a lot more popular than Zoho Desk. While we know about 105 links to Netlify, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Netlify mentions (105)

  • Join us for the Netlify Dynamic Site Challenge: $3,000 in Prizes!
    We are so excited to team up with Netlify to bring you our next DEV challenge. This Challenge is all about dynamic and high-performance digital experiences, across any framework! - Source: dev.to / 6 days ago
  • Replatforming from Gatsby to Zola!
    Wait as the Netlify CI/CD robots work their magic to build and push my updated blog site with the shiny new post to the open internet. - Source: dev.to / 29 days ago
  • How to Use Google Drive to Host Your Website
    Forwarding: Forward or mask a domain to the Drive URL using services like netlify. - Source: dev.to / 4 months ago
  • Building a (Virtual) Events Site
    The site is deployed to Netlify. There's really nothing special to share about that since Netlify makes the deployment super easy. A quirk of Hugo on Netlify means that I do need to specify the Hugo version as an environment variable but otherwise the deployment just works. One specific requirement of my site is to override the default Hugo build method to include the -F or --buildFuture flag because my events are... - Source: dev.to / 5 months ago
  • My brother asked me to build a website for his new small business
    Cons are that it might be a bit heavy hitting for a simple website. You may find there to be a cost to host it, whereas using a static site generator will allow you to use the free tier on netlify.com. SSG's are easier to use and less work to do, including less security to worry about. Source: 7 months ago
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What are some alternatives?

When comparing Zoho Desk and Netlify, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CloudFlare - Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Vercel - Vercel is the platform for frontend developers, providing the speed and reliability innovators need to create at the moment of inspiration.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Amazon CloudFront - Amazon CloudFront is a content delivery web service.