Software Alternatives, Accelerators & Startups

Netlify VS LiveAgent

Compare Netlify VS LiveAgent and see what are their differences

Netlify logo Netlify

Build, deploy and host your static site or app with a drag and drop interface and automatic delpoys from GitHub or Bitbucket

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Netlify Landing page
    Landing page //
    2023-10-23
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Netlify features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Netlify videos

Netlify Platform Tutorial Review

More videos:

  • Review - Deploy Websites In Seconds With Netlify
  • Review - Deploy Your Website In Minutes With Netlify

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Netlify and LiveAgent)
Cloud Computing
100 100%
0% 0
Customer Support
0 0%
100% 100
Developer Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Netlify and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Netlify and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Netlify and LiveAgent

Netlify Reviews

  1. Useful previews

    As someone who is often creating new pages, Netlify's preview makes the review process easier. You can also use the generated URL from Netlify's preview to run an SEO audit prior to going live. This is very useful for spotting bugs or broken redirects.


Choosing the best Next.js hosting platform
Where Netlify is superior to Vercel is the list of add-ons they offer. Among them, Netlify Forms allow developers to manage forms and submission without extra code. It even integrates with third-party applications such as MailChimp, Zendesk, and more.
Top 10 Netlify Alternatives
Although Netlify is a credible static app hosting and deployment platform for all sizes of businesses. But if you still want alternatives, then you should consider our suggested Netlify alternatives. This guide displays all these alternatives to Netlify in detail with pricing structure and core properties. Hopefully, you will pick a suitable option for your project.
3 best alternatives to the big cloud providers
Very interesting topic! I’m not sure if things like Netlify or Vercel could replace something like Kubernetes on GCP but I believe in the power of Netlify for hosting websites!
Source: dev.to
11 Headless CMS to Consider for Modern Application
Netlify is an extensible CMS built as a single pact react app. It can be used with any static site generator for a faster and flexible web project.
Source: geekflare.com
7 FREE CDN to Speed Up and Secure Your WebSite
Netlify lets you host your static website and serve them through CDN. Netlify is not a typical CDN company, but if you are hosting a static site, then it would be worth considering Netlify.
Source: geekflare.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Netlify seems to be more popular. It has been mentiond 105 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Netlify mentions (105)

  • Join us for the Netlify Dynamic Site Challenge: $3,000 in Prizes!
    We are so excited to team up with Netlify to bring you our next DEV challenge. This Challenge is all about dynamic and high-performance digital experiences, across any framework! - Source: dev.to / 27 days ago
  • Replatforming from Gatsby to Zola!
    Wait as the Netlify CI/CD robots work their magic to build and push my updated blog site with the shiny new post to the open internet. - Source: dev.to / about 2 months ago
  • How to Use Google Drive to Host Your Website
    Forwarding: Forward or mask a domain to the Drive URL using services like netlify. - Source: dev.to / 5 months ago
  • Building a (Virtual) Events Site
    The site is deployed to Netlify. There's really nothing special to share about that since Netlify makes the deployment super easy. A quirk of Hugo on Netlify means that I do need to specify the Hugo version as an environment variable but otherwise the deployment just works. One specific requirement of my site is to override the default Hugo build method to include the -F or --buildFuture flag because my events are... - Source: dev.to / 6 months ago
  • My brother asked me to build a website for his new small business
    Cons are that it might be a bit heavy hitting for a simple website. You may find there to be a cost to host it, whereas using a static site generator will allow you to use the free tier on netlify.com. SSG's are easier to use and less work to do, including less security to worry about. Source: 8 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Netlify and LiveAgent, you can also consider the following products

Vercel - Vercel is the platform for frontend developers, providing the speed and reliability innovators need to create at the moment of inspiration.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CloudFlare - Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Amazon CloudFront - Amazon CloudFront is a content delivery web service.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.