Software Alternatives, Accelerators & Startups

Zoho Desk VS Google

Compare Zoho Desk VS Google and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Google logo Google

Google Search, also referred to as Google Web Search or simply Google, is a web search engine developed by Google. It is the most used search engine on the World Wide Web
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Google Landing page
    Landing page //
    2023-10-09

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Release Date
-

Google

Website
google.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
2009 November

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Google features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Google videos

Google — Year in Search 2019

More videos:

  • Review - Project Jacquard Smart Jacket: Levi's Commuter Trucker Review
  • Review - Project Jacquard: Levi’s smart jacket first look
  • Review - Get Google reviews for your business the fast and easy way
  • Review - Google — Year In Search 2018
  • Review - Project Jacquard | Hela Geek Review
  • Tutorial - Why Your Google Reviews Are Not Enough and How To Get More Easily!
  • Review - Google — Year In Search 2021

Category Popularity

0-100% (relative to Zoho Desk and Google)
Customer Support
100 100%
0% 0
Search Engine
0 0%
100% 100
Help Desk
100 100%
0% 0
Internet Search
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Google. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Google

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Google Reviews

  1. Exploring Google: A comprehensive review of the search giant

    Google has been an integral part of my digital life for many years. Its search engine is unparalleled in its ability to fine relevant information quickly and accurately. The user-friendly interface and wide range of services make it a go- to for everything from email to navigation.

    🏁 Competitors: Bing, Yahoo, DuckDuckGo
    👍 Pros:    Google's search engine consistently delivers highly relevant results
    👎 Cons:    Google's data collection practices have raised privacy concerns among users, as the company collects vast amounts of personal information for targeted advertising.
  2. My Search Companion

    Google is the most reliable source for me to find the correct information. Its user-friendly interface and speedy results make searching much easier. From answers to random questions and finding locations, Google has never let me down. Its the first app I turn to when I need information. Highly recommended

    👍 Pros:    Feature rich|Speedy performance|Intuitive user interface
    👎 Cons:    Minor glitches|Ads
  3. Best Search Engine

    Best Search Engine


"The Rise of Online Learning Platforms in India"
Udemy: A popular platform with a wide range of course offerings from various instructors. Google and Google Digital Garage: Offers a variety of online courses, workshops, and training programs with the added advantage of choosing from different learning options. DomainRacer Tutor LMS Hosting: Provides a comprehensive solution for creating and selling online courses, with...
The 8 Best Alternatives to Google Travel Trip Summaries
The full Google Trips service eventually shut down, leaving only a remnant of the original app, Google Trip Summaries. This part of the app allowed you to review past and upcoming trips, add reservations to your Google calendar, and review some activity, transport, and accommodation suggestions. However, Google Trip Summaries has now been shut down, leaving users looking for...
Source: wanderlog.com
The Next Google
“Brave Search can operate as stand-alone, the rest cannot as they rely on Google or Bing. Most search engines are not independent search engines, and while they may provide some value, they are qualitatively different from what Brave Search is doing. Independence is not something directly actionable, but it’s a fundamental property. Independence means that Brave Search would...
Source: dkb.io
The Difference Between Search Engines
Google is the hunt engine advanced through Google and it is the preferred in the world as of late. Peekier then again isn't as well-liked as Google as it makes net searches more uncomplicated. It details search effects appearing Google results and standard search engine effects. this displays lead to 2/3 of areas available. The analysis result is more detailed right here in...
I Ditched Google for DuckDuckGo. Here's Why You Should Too
It all started with a realization: Most the things I search for are easy to find. Did I really need the all-seeing, all-knowing algorithms of Google to assist me? Probably not. So I made a simple change: I opened up Firefox on my Android phone and switched Google search for DuckDuckGo. As a result, I’ve had a fairly tedious but important revelation: I search for really...
Source: www.wired.com

Social recommendations and mentions

Based on our record, Google seems to be a lot more popular than Zoho Desk. While we know about 3694 links to Google, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Google mentions (3694)

  • Is Gemini the End for ChatGPT?
    Future Outlook As the AI continues to evolve, competition between tech giants like Google and OpenAI will intensify. Users can expect more sophisticated conversational agents with enhanced capabilities across various platforms. OpenAI's ability to innovate and adapt swiftly will be critical in maintaining its relevance and competitiveness in the market. - Source: dev.to / 7 days ago
  • Google Search HTTP to HTTPS redirect yields 502
    Visiting http://google.com yields HTTP 502 error instead of redirecting to https://www.google.com. Apart from that, http://wap.google.com lightweight search results page is also broken and yields 502. - Source: Hacker News / 21 days ago
  • Selenium and AI: UI Validations with AI
    WebDriverManager.chromedriver().setup(); ChromeOptions options = new ChromeOptions(); options.addArguments("--headless"); // Setting headless mode options.addArguments("--disable-gpu"); // GPU hardware acceleration isn't useful in headless mode options.addArguments("--window-size=1920,1080"); // Set the window size WebDriver driver = new ChromeDriver(options); ... - Source: dev.to / about 1 month ago
  • Ever Wondered What Happens When You Type google.com in your browser?
    If you’re still reading, I’ll assume you want to know more. We will get a little more technical (Not too much, hopefully). When you type google.com into your browser, your browser needs to know Google’s address. Address?, yes websites live at specific addresses. You can think of the internet as a network of roads for that link computers together. If you wanted to go to the mall, you would get on the road and... - Source: dev.to / about 2 months ago
  • How to scrape a website with Python (Beginner tutorial)
    Url = 'https://google.com' Response = requests.get(url). - Source: dev.to / 3 months ago
View more

What are some alternatives?

When comparing Zoho Desk and Google, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DuckDuckGo - The Internet privacy company that empowers you to seamlessly take control of your personal information online, without any tradeoffs.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Bing - Bing helps you turn information into action, making it faster and easier to go from searching to doing.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

YouTube - Our mission is to give everyone a voice and show them the world.