Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
eM Client
Thunderbird
Mailbird
Microsoft Outlook
Mailspring
Postbox
ProtonMail
Spark Mail
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
→ all major services supported (including Gmail, Exchange, iCloud, and Outlook365) → automatic set up for most email services → simple and fast data import from all major email apps (including Microsoft Outlook, Outlook Express, Windows Mail, Thunderbird, Incredimail and more). → touch support for touch-enabled laptops, tablets and hybrid devices → super-fast search that finds any email, contact or attachment in seconds → Online Meetings support (for Zoom, MS Teams, Google Meet) → unique email features, such as Watch for Reply, Snooze Email, or Send Email Later → the interface is customizable in the most comprehensive way on the market (including custom themes and an advanced visual Theme Editor)
Zoho Desk eM ClientWhat I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, eM Client should be more popular than Zoho Desk. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Also, if you're also trying to use Xtra email in Microsoft Outlook, also expect problems. Outlook is also crap. There are other email application options. Em Client (emclient.com) is an excellent alternative to Outlook. Source: 8 months ago
Totally agree on the security risk. On the other hand setting up, maintaining and explaining PGP for non-technical users usually leads to not using encryption at all, which is by far less secure than a self-managed PGP gateway on a private mail server setup. I'm aware of the few UX friendly implementations like eM client or pEp, but even those are for most not easy or "automatic" to use. (especially without good... Source: about 2 years ago
I use EmClient for my email/calendar on Windows desktop. Source: over 2 years ago
There is Thunderbird email client (Free) and Em Client (free for 2 email addresses) as well. Source: over 2 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Thunderbird - Thunderbird is a free email application that's easy to set up and customize - and it's loaded with great features!
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Mailbird - Mailbird is the best email client for Windows 7, 8 and 10
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.
