Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Ceph seems to be a lot more popular than Zoho Desk. While we know about 11 links to Ceph, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Ceph stands out in storage technology, offering a scalable and reliable solution where traditional systems fall short. It supports object, block, and file storage in one system, adaptable for various environments including on-premises, cloud, or container-native setups. Key benefits include scalability, enabled by the CRUSH algorithm, allowing for expansion without typical downtime. This makes Ceph suitable for... - Source: dev.to / 4 months ago
With that being said, you better take a look at something more WAN optimized and more secure, like S3 storage. You can build the S3 storage (and gain immutability) using something like MinIO (https://min.io/) or Ceph (https://ceph.io/en/) or check out Object First Ootbi offerings - https://objectfirst.com/object-storage/ (I work for them). Source: 10 months ago
I believe Ceph [1] could be a good alternative. It can be self hosted and I believe some cloud providers also offer it. Here are some differences between S3 and Ceph [2]. [1] - https://ceph.io/en/ [2] - https://www.lightbitslabs.com/blog/ceph-storage/. - Source: Hacker News / 12 months ago
Another option is a distributed Ceph cluster https://ceph.io/en/. Source: over 1 year ago
There's also cool systems like https://ceph.io/en/ that could be efficient if willing to set up and learn. Source: almost 2 years ago
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