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Zoho Desk VS Minio

Compare Zoho Desk VS Minio and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Minio logo Minio

Minio is an open-source minimal cloud storage server.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Minio Landing page
    Landing page //
    2023-09-25

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Minio features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Minio videos

This is MinIO

More videos:

  • Review - A Review of MinIO's Performance Benchmarks
  • Review - MinIO Hardware Considerations

Category Popularity

0-100% (relative to Zoho Desk and Minio)
Customer Support
100 100%
0% 0
Cloud Storage
0 0%
100% 100
Help Desk
100 100%
0% 0
Cloud Computing
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Minio. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Minio

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    πŸ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    πŸ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    πŸ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    πŸ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    πŸ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youҀ™re interested in that too). ItҀ™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Minio Reviews

ReductStore vs. MinIO & InfluxDB on LTE Network: Who Really Wins the Speed Race?
Maintaining consistency between multiple databases, like MinIO and InfluxDB, adds a layer of complexity. In our setup, MinIO, used for blob storage, is linked to data points in InfluxDB via its filename. Any inconsistencies or mismatches between the two could potentially result in data loss. Furthermore, we need to query both databases, which is quite inefficient. Lastly,...
Performance comparison: ReductStore vs. Minio
We often use blob storage like S3, if we need to store data of different formats and sizes somewhere in the cloud or in our internal storage. Minio is an S3 compatible storage which you can run on your private cloud, bare-metal server or even on an edge device. You can also adapt it to keep historical data as a time series of blobs. The most straightforward solution would be...
Best & Cheapest Object Storage Providers With S-3 Support
MinIO supports many use cases for diverse settings and has been cloud-native from its inception. MinIO’s software-defined suite operates in public and private clouds smoothly at the edge and positions itself as a leader in hybrid cloud object storage.
Source: macpost.net
What are the alternatives to S3?
Zenko is an open source multi-cloud controller allowing users to be in control of data while leveraging the efficiency of private and public clouds. Zenko stores information locally and to Amazon S3, Azure Blob storage, Google Cloud Storage, or any S3-compatible cloud storage platform (Ceph, Minio, and more). Zenko, as described on the official website, is not a data mover,...
Source: www.w6d.io
Ceph Storage Platform Alternatives in 2022
MinIO leverages the hard won knowledge of the web scalers to bring a simple scaling model to object storage. At MinIO, scaling starts with a single cluster which can be federated with other MinIO clusters to create a global namespace, spanning multiple data centers if needed. It is one of the reasons that more than half the Fortune 500 runs MinIO.

Social recommendations and mentions

Based on our record, Minio seems to be a lot more popular than Zoho Desk. While we know about 154 links to Minio, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Minio mentions (154)

  • deploying a minio service to kubernetes
    Here are the basic steps to getting a minio tenant deployed inot kubernetes. There are some pre-requisites tasks to be deployed (and will not be covered in this article) including. - Source: dev.to / about 1 month ago
  • Ceph: A Journey to 1 TiB/s
    I'd throw minio [1] in the list there as well for homelab k8s object storage. [1] https://min.io/. - Source: Hacker News / 4 months ago
  • Opinions sought: unknown data transfer
    Can you just append the data to a blob using something like the s3 blob api? AWS, Azure and Minio https://min.io/ all support it. That way you don't have to reinvent the wheel. Source: 9 months ago
  • iSCSI over WAN / backup of remote site
    With that being said, you better take a look at something more WAN optimized and more secure, like S3 storage. You can build the S3 storage (and gain immutability) using something like MinIO (https://min.io/) or Ceph (https://ceph.io/en/) or check out Object First Ootbi offerings - https://objectfirst.com/object-storage/ (I work for them). Source: 10 months ago
  • Build an Inventory and Order Management App with Google Sheets and ToolJet
    ToolJet allows you to build applications that use relational and non-relational databases, REST APIs, OpenAI technologies, and cloud storage like Google Cloud Storage, AWS S3, and Minio. It is an excellent development tool helping individuals, developers, and businesses create and ship products faster. - Source: dev.to / 10 months ago
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What are some alternatives?

When comparing Zoho Desk and Minio, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ceph - Ceph is a distributed object store and file system designed to provide excellent performance...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Cloud Storage - Google Cloud Storage offers developers and IT organizations durable and highly available object storage.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Azure Blob Storage - Use Azure Blob Storage to store all kinds of files. Azure hot, cool, and archive storage is reliable cloud object storage for unstructured data