Ceph VS Freshdesk

Ceph Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Ceph mentions (11)

• 10 open source tools that platform, SRE and DevOps engineers should consider in 2024.

  Ceph stands out in storage technology, offering a scalable and reliable solution where traditional systems fall short. It supports object, block, and file storage in one system, adaptable for various environments including on-premises, cloud, or container-native setups. Key benefits include scalability, enabled by the CRUSH algorithm, allowing for expansion without typical downtime. This makes Ceph suitable for... - Source: dev.to / 5 months ago

• iSCSI over WAN / backup of remote site

  With that being said, you better take a look at something more WAN optimized and more secure, like S3 storage. You can build the S3 storage (and gain immutability) using something like MinIO (https://min.io/) or Ceph (https://ceph.io/en/) or check out Object First Ootbi offerings - https://objectfirst.com/object-storage/ (I work for them). Source: 10 months ago

• What's the best AWS S3 protocol alternative?

  I believe Ceph [1] could be a good alternative. It can be self hosted and I believe some cloud providers also offer it. Here are some differences between S3 and Ceph [2]. [1] - https://ceph.io/en/ [2] - https://www.lightbitslabs.com/blog/ceph-storage/. - Source: Hacker News / 12 months ago

• Seeking Advice & Opinions: Hybrid NAS/Cloud Storage for Family Use

  Another option is a distributed Ceph cluster https://ceph.io/en/. Source: over 1 year ago

• First Time NAS buyer for Digital Textile Printing Factory

  There's also cool systems like https://ceph.io/en/ that could be efficient if willing to set up and learn. Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago