Software Alternatives, Accelerators & Startups

Ceph VS LiveAgent

Compare Ceph VS LiveAgent and see what are their differences

Ceph logo Ceph

Ceph is a distributed object store and file system designed to provide excellent performance...

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Ceph Landing page
    Landing page //
    2022-04-16
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Ceph

Website
ceph.io
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Ceph features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Ceph videos

UDS 2013-03: Ceph Review - Part 1/2

More videos:

  • Review - Designing for High Performance Ceph at Scale
  • Review - RHCS 4 Cockpit Ceph Installer

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Ceph and LiveAgent)
Cloud Storage
100 100%
0% 0
Customer Support
0 0%
100% 100
Cloud Computing
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Ceph and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Ceph and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Ceph and LiveAgent

Ceph Reviews

Best & Cheapest Object Storage Providers With S-3 Support
The libraries of Ceph support applications built in Java, C, C++, PHP, Python, and other languages. It also gives these apps access to its object storage platform via a native API.
Source: macpost.net
What are the alternatives to S3?
Ceph is a software-defined storage platform that implements object storage. Its interface is built with the same storage system that provides the librados interface, making it have the same abilities as librados like read-only snapshot and revert to snapshot. The software delivers Object, File, and Block storage in a single, unified system. Ceph is S3 compatible, and its...
Source: www.w6d.io
Ceph Storage Platform Alternatives in 2022
Open-Source software platforms are not free but you can use them as community edition or with limited features. The above storage platforms have same goals but also have some different abilities and capabilities, so choosing or using them is depended to your requirements and budget. About Ceph, I think that Ceph is still the best and there is no limitation for community...
15 FreeNAS Alternatives 2020 | Best Storage Operating System
PetaSAN is a Ceph-based iSCSI cluster, open-source FreeNAS alternative, known widely for its end-to-end integrated solution and scale-out SAN arrangement that offers impressive adaptability and execution. Its latest cloud storage technology makes it corporate-efficient to manage large data storage in one unit; run on the Linux operating system, the program has many nodes...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Ceph seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Ceph mentions (11)

  • 10 open source tools that platform, SRE and DevOps engineers should consider in 2024.
    Ceph stands out in storage technology, offering a scalable and reliable solution where traditional systems fall short. It supports object, block, and file storage in one system, adaptable for various environments including on-premises, cloud, or container-native setups. Key benefits include scalability, enabled by the CRUSH algorithm, allowing for expansion without typical downtime. This makes Ceph suitable for... - Source: dev.to / 5 months ago
  • iSCSI over WAN / backup of remote site
    With that being said, you better take a look at something more WAN optimized and more secure, like S3 storage. You can build the S3 storage (and gain immutability) using something like MinIO (https://min.io/) or Ceph (https://ceph.io/en/) or check out Object First Ootbi offerings - https://objectfirst.com/object-storage/ (I work for them). Source: 10 months ago
  • What's the best AWS S3 protocol alternative?
    I believe Ceph [1] could be a good alternative. It can be self hosted and I believe some cloud providers also offer it. Here are some differences between S3 and Ceph [2]. [1] - https://ceph.io/en/ [2] - https://www.lightbitslabs.com/blog/ceph-storage/. - Source: Hacker News / about 1 year ago
  • Seeking Advice & Opinions: Hybrid NAS/Cloud Storage for Family Use
    Another option is a distributed Ceph cluster https://ceph.io/en/. Source: over 1 year ago
  • First Time NAS buyer for Digital Textile Printing Factory
    There's also cool systems like https://ceph.io/en/ that could be efficient if willing to set up and learn. Source: almost 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Ceph and LiveAgent, you can also consider the following products

Minio - Minio is an open-source minimal cloud storage server.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GlusterFS - GlusterFS is a scale-out network-attached storage file system.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

StorPool - StorPool is designed from the ground up to provide cloud builders, shared hosting providers and MSPs with the most resource efficient storage software on the market.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.