Software Alternatives, Accelerators & Startups

Zenkit VS LiveAgent

Compare Zenkit VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zenkit logo Zenkit

Zenkit is the home you always wanted for your ideas, your projects, your business.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Zenkit Landing page
    Landing page //
    2019-10-24

Use the right tools for the job

Different tools suit different tasks, just like different people feel comfortable with different tools. Whether you're scheduling meetings, tracking your project's progress, brainstorming new design ideas, or crunching numbers, there's a view for you.

Choose Your Solution

Task management, project management, ERP, CRM, help desks, support and ticket systems, personal planning, HR and recruitment - whatever you need, we've got it covered. We work together with industry experts in their fields to offer you all-in-one solutions and starting points for your own solutions.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Zenkit features and specs

  • Versatility
    Zenkit offers various views such as Kanban, calendar, mind map, table, and Gantt chart, providing flexibility to adapt to different project management styles.
  • Collaboration Features
    Supports team collaboration with features like real-time updates, comments, file attachments, and task assignments, improving team communication and efficiency.
  • Integration Capabilities
    Integrates with a wide range of other popular tools and services such as Zapier, Google Drive, and Slack, enabling seamless workflow automation and data synchronization.
  • Mobile Accessibility
    Available as a mobile app for iOS and Android, allowing users to manage tasks and projects on the go, ensuring productivity is not restricted to the desktop.
  • Customizability
    Offers extensive customization options for fields, forms, and views, enabling users to tailor the platform according to their specific project needs.

Possible disadvantages of Zenkit

  • Learning Curve
    Due to its extensive features and customization options, new users might experience a steep learning curve to become fully proficient with the platform.
  • Pricing
    While Zenkit offers a free tier, more advanced features and integrations require a subscription, which might be costly for smaller teams or individual users.
  • Performance Issues
    Users occasionally report performance lag, especially when handling large projects or datasets, which can hinder productivity and user experience.
  • Limited Offline Functionality
    Zenkit's offline capabilities are limited, meaning users may face difficulties accessing and editing their projects without an internet connection.
  • Complexity for Simple Projects
    For simpler projects or task management, Zenkitโ€™s extensive features might be overkill, making it cumbersome for users who need a straightforward tool.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Zenkit

Overall verdict

  • Zenkit is generally considered a versatile and effective tool for project management and collaboration.

Why this product is good

  • Zenkit offers a range of features that make it suitable for various types of users and projects. It provides different views such as Kanban, calendar, list, and mind map, which cater to different preferences and project needs. The platform is known for its user-friendly interface, flexibility, and the ability to seamlessly switch between views. Additionally, Zenkit supports collaboration by allowing team members to communicate and work together efficiently in a centralized space. It also integrates with various third-party applications, enhancing its functionality.

Recommended for

    Zenkit is recommended for small to medium-sized businesses, project managers, and teams looking for a flexible and adaptable project management solution. It suits individuals who appreciate customizable tools that can be tailored to different workflows and those who like to visualize their projects in multiple ways. It's also a good fit for teams that require integration with other tools they are already using.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Zenkit videos

Zenkit: Project Management | Full Review

More videos:

  • Review - Zenkit Projects Review | Task Management Software
  • Review - Zenkit Projects: First Look
  • Review - Zenkit Revisited | Full Review
  • Review - Zenkit adds Wiki View

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Zenkit and LiveAgent)
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Task Management
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Zenkit and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Zenkit and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zenkit and LiveAgent

Zenkit Reviews

  1. Kira Mankova
    ยท Phone support at Abetterlife Charity Fund ยท
    Hard to get used to, but very productive afterwards

    Moving to this platform took time, but now i admit, that i work easier.

    ๐Ÿ Competitors: Asana
    ๐Ÿ‘ Pros:    Easy integration|Intuitive|Fast support
    ๐Ÿ‘Ž Cons:    User experiance
  2. Alina
    ยท Administrator at Abetterlife Charity Fund ยท
    Task manager and crm

    Recently started using it and i am very happy with results.

    ๐Ÿ Competitors: Trello, Todoist
    ๐Ÿ‘ Pros:    Fast|Fast ui|Easy to use|Easy user interface
  3. Bogdan
    ยท Founder at Abetterlife Charity Fund ยท
    Great Crm alternative and DB

    Very fast and reliable. Amazing inapp experience

    ๐Ÿ Competitors: Wunderlist, Asana, Trello
    ๐Ÿ‘ Pros:    Subtasks|Task trees

The Top 9 Alternatives To Monday.com
Zenkitโ€™s main point of difference compared to Monday.com is the large number of alternative views available in the app. For example Zenkit supports list views, kanban boards, tables, mindmaps and a calendar view. This degree of flexibility means that Zenkit is an ideal alternative to Monday.com for teams who donโ€™t want to be constrained to viewing tasks just one way.

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Zenkit seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zenkit mentions (4)

  • How do you organize yourself?
    I'm using Zenkit To Do for day-to-day tasks & Zenkit Projects (https://zenkit.com/en/projects/) for more advanced projects. This way I can seperate between different tasks (both work+personal) & still have all my data and projects in the same place without having to switch software. It actually makes fun using the apps, which helps me staying focused. Source: over 3 years ago
  • Very specific needs - been shopping CRM software way too long.
    If you're looking for a flexible tool, actually a flexible connected suite of tools, I vividly encourage you to test our solution: Zenkit Suite. You'll find all you need in here; https://zenkit.com/. Source: about 4 years ago
  • Free for dev - list of software (SaaS, PaaS, IaaS, etc.)
    Zenkit.com โ€” Project management and collaboration tool. Free for up to 5 members, 5 GB attachments. - Source: dev.to / about 5 years ago
  • What is a app that you stumbled across that has made your life easier? Also what is it used for?
    Zenkit Todo for project management. I use it for organizing my todos at work as well as for private stuff (e.g. When we moved to a new appartement). It's very simple and intuitive but at the same highly customizable and flexible. Https://zenkit.com/. Source: over 5 years ago
  • Suggestions on how to track personal "todo" items for solo projects, as well as wider "todo" items for team projects ?
    I use Zenkit and love it because it's very flexible. The basic plan is free. Https://zenkit.com/. Source: over 5 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Zenkit and LiveAgent, you can also consider the following products

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Todoist - Todoist is a to-do list that helps you get organized, at work and in life.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.