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Zendesk VS QnA Maker

Compare Zendesk VS QnA Maker and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

QnA Maker logo QnA Maker

Build a Q&A bot from a web page in seconds
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • QnA Maker Landing page
    Landing page //
    2023-09-29

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

QnA Maker features and specs

  • Easy Integration
    QnA Maker easily integrates with a variety of platforms including websites, apps, and chatbots, allowing for seamless deployment.
  • User-Friendly Interface
    The platform provides a simple and intuitive interface for setting up knowledge bases and managing question-answer pairs without the need for extensive technical knowledge.
  • Automated Learning
    QnA Maker uses machine learning to improve its responses over time based on user interactions, enhancing the quality of answers.
  • Multi-Language Support
    It supports multiple languages, thus enabling a wider reach for businesses operating in diverse linguistic regions.
  • Cost-Effective
    QnA Maker is relatively affordable, especially for small to medium-sized businesses, offering scalable pricing based on usage.

Possible disadvantages of QnA Maker

  • Limited Customization
    While user-friendly, QnA Maker lacks deep customization options for more complex use cases, limiting its flexibility.
  • Dependency on Internet Connection
    As a cloud-based solution, it requires a stable internet connection, which can be a drawback in areas with connectivity issues.
  • Limited Advanced Features
    Compared to some other AI solutions, QnA Maker may lack advanced features like sentiment analysis or detailed analytics out of the box.
  • Data Privacy Concerns
    Being a Microsoft product, some organizations may have concerns over data privacy and storage, especially for sensitive information.
  • Learning Curve for Optimization
    Though setup is easy, optimizing the system for the best user interactions can require a significant amount of tweaking and understanding of how it processes queries.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

QnA Maker videos

+ Add

​How to get started with Azure QnA Maker and publish a bot quickly | Azure Developer Streams

More videos:

  • Review - Build a knowledgeable chatbot with Azure Bot Service and QnA Maker
  • Review - Create a QnA Maker Knowledge Base

Category Popularity

0-100% (relative to Zendesk and QnA Maker)

Zendesk

QnA Maker

Customer Support
100 100%
Customer Support
0% 0
CRM
98 98%
CRM
2% 2
Help Desk
100 100%
Help Desk
0% 0
Customer Interaction
0 0%
Customer Interaction
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and QnA Maker

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

QnA Maker Reviews

We have no reviews of QnA Maker yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

QnA Maker mentions (0)

We have not tracked any mentions of QnA Maker yet. Tracking of QnA Maker recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and QnA Maker, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Amazon Lex - Harness the power behind Amazon Alexa for your own conversational apps.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Faqbot - Build your chatbot for FAQ, sales and lead generation automation.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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