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Zendesk VS Oracle NetSuite

Compare Zendesk VS Oracle NetSuite and see what are their differences

Agiliron
Omni-Channel SaaS Solution Suite for Retail, Wholesale & eCommerce businesses featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Oracle NetSuite logo Oracle NetSuite

NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Oracle NetSuite Landing page
    Landing page //
    2021-10-08

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Oracle NetSuite features and specs

  • Integrated Suite
    Oracle NetSuite provides an all-in-one solution that integrates various business functions such as ERP, CRM, E-commerce, and more, reducing the need for multiple disparate systems.
  • Scalability
    The platform is highly scalable, suitable for businesses of all sizes, and can grow with the organization, accommodating increasing business needs and complexity.
  • Cloud-Based
    Being a cloud-based solution, NetSuite eliminates the need for on-premise hardware, reducing IT costs and allowing access from anywhere with an internet connection.
  • Real-time Data
    NetSuite offers real-time dashboards and analytics, providing immediate insights into business performance and helping in making informed decisions quickly.
  • Customization
    The platform is highly customizable, allowing businesses to tailor workflows, reports, and user roles to align perfectly with their unique processes.
  • Global Reach
    NetSuite supports multiple languages, currencies, and tax regulations, making it ideal for businesses that operate in multiple countries.

Possible disadvantages of Oracle NetSuite

  • Cost
    The pricing of Oracle NetSuite can be high, particularly for small to medium-sized businesses, and includes various modules that can add to overall expenses.
  • Complexity
    With its extensive feature set, NetSuite can be complex to implement and may require considerable time and resources for training staff and configuring the system.
  • Customer Support
    Some users report that customer support can be inconsistent, with longer response times and varying levels of service quality.
  • Customization Difficulty
    While highly customizable, some customizations can be difficult to implement and may require the help of specialized developers or consultants, adding to the cost.
  • Dependency on Internet
    As a cloud-based solution, NetSuite's performance is entirely dependent on the quality and reliability of the internet connection, which can be a disadvantage in areas with poor connectivity.
  • Implementation Time
    The process of fully implementing NetSuite can be lengthy, requiring significant time investment from the business, which may disrupt normal operations during the transition period.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Oracle NetSuite videos

+ Add

Independent Review of Oracle Netsuite ERP | Small Business Accounting Software or Enterprise Ready?

More videos:

  • Review - Microsoft Dynamics 365 vs. NetSuite: An Unbiased Comparison
  • Demo - Oracle NetSuite Product Demo
  • Review - Oracle NetSuite Review: Key Modules, Pros And Cons, And Alternatives
  • Review - Oracle NetSuite ERP Implementation Challenges Revealed [Common Risks and Pitfalls]
  • Review - What is Oracle NetSuite? Introduction to NetSuite ERP for Small and Mid-Size Business

Category Popularity

0-100% (relative to Zendesk and Oracle NetSuite)

Zendesk

Oracle NetSuite

Customer Support
100 100%
Customer Support
0% 0
ERP
0 0%
ERP
100% 100
Help Desk
100 100%
Help Desk
0% 0
CRM
62 62%
CRM
38% 38

User comments

Share your experience with using Zendesk and Oracle NetSuite. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Oracle NetSuite

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Oracle NetSuite Reviews

Top 10 QuickBooks Alternatives (Free/Paid)
Netsuite is the best accounting software from Oracle that offers the business's financial performance in real-time and is one of the alternatives to Quickbooks Desktop. It also takes care of both account payables and receivables. NetSuite is a leading cloud-based ERP (Enterprise Resource Planning) software that offers a comprehensive suite of applications, including...
Source: www.geeksforgeeks.org
Top 9 Odoo Alternatives
NetSuite’s intelligence user interface provides users with pertinent business data within the system, allowing them to understand their tasks and how they contribute to the business. With over 24,000 customers in more than 200 countries worldwide, Oracle NetSuite has proven itself as a reliable and robust ERP solution.
Source: softwareconnect.com
9 Small Business Inventory Management Software
With NetSuite, you're getting a cloud-based financial management system that integrates seamlessly with inventory, CRM, and eCommerce. As a small business owner, this unification is pivotal for making data-driven decisions, from tracking real-time inventory to evaluating customer interaction.
Source: www.zarmoney.com
12 Best Asset Management Software For IT Teams In 2023
Why I picked NetSuite: I chose NetSuite for its ability to help organizations track depreciating assets and leased equipment like vehicles, buildings, and machinery. In my opinion, the platform is also one of the most practical, time-saving solutions to take on a variety of business functions like HR and finance.
Source: thectoclub.com
Top 10 Competitors and Alternatives to Handshake in 2022
‍NetSuite's Suite eCommerce software offers a wide range of features, and it possesses an order management system that can manage and work with orders from various mediums. NetSuite eCommerce aims to be an all-in-all eCommerce platform that doesn't require the need for integration with other platforms and mediums. It's robust and most suited for more prominent companies and...
Source: www.growmax.io

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

Oracle NetSuite mentions (0)

We have not tracked any mentions of Oracle NetSuite yet. Tracking of Oracle NetSuite recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Oracle NetSuite, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sage Intacct - Intacct is a cloud-based accounting and financial management system that is designed for the businesses of all levels.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SAP ERP - SAP ERP is enterprise resource planning software developed by the German company SAP SE.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Odoo - An all-integrated business app suite to unleash your growth potential.

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