Software Alternatives, Accelerators & Startups

Zendesk VS Microsoft Power Automate

Compare Zendesk VS Microsoft Power Automate and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Microsoft Power Automate logo Microsoft Power Automate

Microsoft Power Automate is an automation platform that integrates DPA, RPA, and process mining. It lets you automate your organization at scale using low-code and AI.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Microsoft Power Automate Landing page
    Landing page //
    2024-03-20

Microsoft Power Automate is a comprehensive, integrated automation platform with advanced digital process automation (DPA), robotic process automation (RPA), and process mining capabilities. And with the power of low-code and AI, you are in the driver’s seat to securely automate your organization at scale.

Features

  • Streamline your business with (DPA) digital process automation through cloud flows to connect your apps, data, and services.
  • Automate repetitive tasks using UI-based automation with (RPA) robotic process automation through desktop flows.
  • Ensure consistency with business process flows—the (BPA) business process automation capability in Power Automate.
  • Discover workflow bottlenecks and automation opportunities with the process advisor.
  • Bring AI to automation and gain insights by creating tailored AI models within Power Automate using AI Builder.

Click here to learn more about Power Automate or visit the official blog to keep up with the news.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Microsoft Power Automate features and specs

  • Attended RPA
  • Unattended RPA
  • Process mining
  • Task mining
  • Document automation
  • Data loss prevention (DLP)
  • Digital workforce management
  • API automation

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Microsoft Power Automate

Overall verdict

  • Yes, Microsoft Power Automate is considered a good choice for businesses and individuals looking to improve efficiency by automating routine and complex tasks.

Why this product is good

  • Microsoft Power Automate is a robust tool for automating workflows across various applications and services. It offers a wide range of connectors and a user-friendly interface, making it accessible for users with varying levels of technical expertise. Its integration with Microsoft 365 products and AI capabilities further enhances its versatility and functionality in streamlining business processes.

Recommended for

  • Businesses seeking to automate repetitive tasks
  • Users needing easy integration with Microsoft 365 products
  • Organizations looking to enhance productivity without extensive coding knowledge
  • IT professionals and developers interested in creating custom workflows and applications
  • Individuals wanting to automate personal tasks across different platforms

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Microsoft Power Automate videos

Microsoft Flow Tutorial for Beginners

More videos:

  • Review - Winautomation Review - DO NOT BUY
  • Review - WinAutomation Overview
  • Review - What is Microsoft Flow and Why Would I Use it?
  • Review - Optimize your business with Microsoft Power Automate

Category Popularity

0-100% (relative to Zendesk and Microsoft Power Automate)
Customer Support
100 100%
0% 0
Automation
0 0%
100% 100
Help Desk
100 100%
0% 0
Workflow Automation
0 0%
100% 100

User comments

Share your experience with using Zendesk and Microsoft Power Automate. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Microsoft Power Automate

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Microsoft Power Automate Reviews

TOP RPA tools you should never miss | Octoparse RPA
As part of the Power Platform, Power Automate provides accessibility and ease of use for automating common workflows. Its triggers and actions enable jobs to be automated across hundreds of apps and systems. Power Automate is designed for simple, event-driven automation and job completion. Now Microsoft offers two plans for this service. The power automate premium will cost...
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One of the standout features of Microsoft Power Automate is its ability to create complex workflows without requiring extensive coding knowledge. Users can leverage pre-built templates or design custom flows using a visual designer. Moreover, Power Automate integrates with ApiX-Drive, a service that simplifies setting up integrations and automating data transfers between...
Source: apix-drive.com
Microsoft Power Automate
This gives businesses an advantage over each other, heightening their customer satisfaction and product/service value. With hundreds of tools present for this purpose, choosing the right tool is essential. This write-up will give you a detailed comparison between Microsoft Power Automate and our workflow automation platform Cflow. Additionally, we will also look at the top 7...
Top 5 Microsoft Power Automate alternatives for 2024
If you’re trying to go paperless and streamline repetitive tasks, you’ve probably heard about Microsoft Power Automate — or maybe you already use it. It’s a low-code platform that enables you to build automated processes across multiple applications. But you might not know there are several Power Automate alternatives that you may find more suitable for your business.
Source: www.jotform.com
6 Best Power Automate Alternatives & Competitors in 2024
Microsoft Power Automate is a popular workflow automation tool that allows users to create automated workflows without the need for manual coding. While it offers many benefits, there may be instances where organizations or individuals are looking for alternatives to Power Automate. Some reasons why alternatives may be needed include:

Social recommendations and mentions

Based on our record, Microsoft Power Automate should be more popular than Zendesk. It has been mentiond 31 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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Microsoft Power Automate mentions (31)

  • Is there any open source no code workflow tool?
    Hi, I am trying to build a no code tool workflow tool with blocks and connections between the blocks. Similar to power automate: https://powerautomate.microsoft.com/en-us/. Source: almost 2 years ago
  • Spreadsheet: export link in CSV
    Windows has an option called Power Automate https://powerautomate.microsoft.com/en-us/ that allows for, well automating such tasks as manually copying / pasting data https://learn.microsoft.com/en-us/power-automate/getting-started. Source: almost 2 years ago
  • My coworkers and I have decided to start filling out the forms
    Try to use automation to fill it out ( https://powerautomate.microsoft.com/en-us/ for example). Source: about 2 years ago
  • Automating my monkey job
    Https://powerautomate.microsoft.com/en-us/ might be something worth checking out if you have access. Source: about 2 years ago
  • Should I quit learning Python?
    What is it that you actually want to achieve? Learning Python should have an overarching goal. Like being a programmer. If you would rather not be a programmer, and you don't like programming, but you would like to automate certain things on your PC, you might as well download and install https://powerautomate.microsoft.com/en-us/ . If you intend to understand, or work with, Big Data or AI, then Python totally is... Source: about 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Microsoft Power Automate, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Make.com - Tool for workflow automation (Former Integromat)

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.