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Zendesk VS Microsoft Power Automate

Compare Zendesk VS Microsoft Power Automate and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Microsoft Power Automate logo Microsoft Power Automate

Microsoft Power Automate is an automation platform that integrates DPA, RPA, and process mining. It lets you automate your organization at scale using low-code and AI.
  • Zendesk Landing page
    Landing page //
    2022-03-08
  • Microsoft Power Automate Landing page
    Landing page //
    2024-03-20

Microsoft Power Automate is a comprehensive, integrated automation platform with advanced digital process automation (DPA), robotic process automation (RPA), and process mining capabilities. And with the power of low-code and AI, you are in the driver’s seat to securely automate your organization at scale.

Features

  • Streamline your business with (DPA) digital process automation through cloud flows to connect your apps, data, and services.
  • Automate repetitive tasks using UI-based automation with (RPA) robotic process automation through desktop flows.
  • Ensure consistency with business process flows—the (BPA) business process automation capability in Power Automate.
  • Discover workflow bottlenecks and automation opportunities with the process advisor.
  • Bring AI to automation and gain insights by creating tailored AI models within Power Automate using AI Builder.

Click here to learn more about Power Automate or visit the official blog to keep up with the news.

Zendesk features and specs

No features have been listed yet.

Microsoft Power Automate features and specs

  • Attended RPA: Yes
  • Unattended RPA: Yes
  • Process mining: Yes
  • Task mining: Yes
  • Document automation: Yes
  • Data loss prevention (DLP): Yes
  • Digital workforce management: Yes
  • API automation: Yes

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Microsoft Power Automate videos

+ Add

Microsoft Flow Tutorial for Beginners

More videos:

  • Review - Winautomation Review - DO NOT BUY
  • Review - WinAutomation Overview
  • Review - What is Microsoft Flow and Why Would I Use it?
  • Review - Optimize your business with Microsoft Power Automate

Category Popularity

0-100% (relative to Zendesk and Microsoft Power Automate)

Zendesk

Microsoft Power Automate

Customer Support
100 100%
Customer Support
0% 0
Automation
0 0%
Automation
100% 100
Help Desk
100 100%
Help Desk
0% 0
Web Service Automation
0 0%
Web Service Automation
100% 100

User comments

Share your experience with using Zendesk and Microsoft Power Automate. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Microsoft Power Automate

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Microsoft Power Automate Reviews

Microsoft Power Automate
This gives businesses an advantage over each other, heightening their customer satisfaction and product/service value. With hundreds of tools present for this purpose, choosing the right tool is essential. This write-up will give you a detailed comparison between Microsoft Power Automate and our workflow automation platform Cflow. Additionally, we will also look at the top 7...
Source: www.cflowapps.com
Top 5 Microsoft Power Automate alternatives for 2024
If you’re trying to go paperless and streamline repetitive tasks, you’ve probably heard about Microsoft Power Automate — or maybe you already use it. It’s a low-code platform that enables you to build automated processes across multiple applications. But you might not know there are several Power Automate alternatives that you may find more suitable for your business.
Source: www.jotform.com
6 Best Power Automate Alternatives & Competitors in 2024
Microsoft Power Automate is a popular workflow automation tool that allows users to create automated workflows without the need for manual coding. While it offers many benefits, there may be instances where organizations or individuals are looking for alternatives to Power Automate. Some reasons why alternatives may be needed include:
Source: www.softwaretestingmaterial.com
11 Business Process Management (BPM) Software for SMBs
Expand Microsoft Power Automate capability across web, mobile, and desktop with its applications. You can also connect your workflows to many data sources via a library of connectors that brings all your data together in a single place. This lets you uncover insights and customize applications. You can also extend the capabilities of Dynamic 365, Azure, Microsoft 365, and more.
Source: geekflare.com
10 n8n.io Alternatives
Microsoft Flow is another great utility that boosts the productivity of individuals, businesses, and teams while bringing quality features. This platform takes care of what is significant while automating the rest of the work on its own. Streamline repetitive tasks and paperless processes with Microsoft Power Automate. Through powerful security and instant automation, it...
Source: www.justalternativeto.com

Social recommendations and mentions

Based on our record, Microsoft Power Automate should be more popular than Zendesk. It has been mentiond 31 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

Microsoft Power Automate mentions (31)

  • Is there any open source no code workflow tool?
    Hi, I am trying to build a no code tool workflow tool with blocks and connections between the blocks. Similar to power automate: https://powerautomate.microsoft.com/en-us/. Source: 10 months ago
  • Spreadsheet: export link in CSV
    Windows has an option called Power Automate https://powerautomate.microsoft.com/en-us/ that allows for, well automating such tasks as manually copying / pasting data https://learn.microsoft.com/en-us/power-automate/getting-started. Source: 11 months ago
  • My coworkers and I have decided to start filling out the forms
    Try to use automation to fill it out ( https://powerautomate.microsoft.com/en-us/ for example). Source: 11 months ago
  • Automating my monkey job
    Https://powerautomate.microsoft.com/en-us/ might be something worth checking out if you have access. Source: 12 months ago
  • Should I quit learning Python?
    What is it that you actually want to achieve? Learning Python should have an overarching goal. Like being a programmer. If you would rather not be a programmer, and you don't like programming, but you would like to automate certain things on your PC, you might as well download and install https://powerautomate.microsoft.com/en-us/ . If you intend to understand, or work with, Big Data or AI, then Python totally is... Source: about 1 year ago
View more

What are some alternatives?

When comparing Zendesk and Microsoft Power Automate, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Make.com - Tool for workflow automation (Former Integromat)

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