Software Alternatives, Accelerators & Startups

Zendesk VS Lyzr.ai

Compare Zendesk VS Lyzr.ai and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Lyzr.ai logo Lyzr.ai

Lyzr Agent Studio powered by Lyzr's Agent Framework, is a low-code/no-code platform that enables enterprises to easily build, deploy, and scale safe and reliable AI agents.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Lyzr.ai Learn to build an agent with an easy tutorial and intuitive interface
    Learn to build an agent with an easy tutorial and intuitive interface //
    2025-01-18
  • Lyzr.ai Describe your Agent and toggle on/off between features and capabilities
    Describe your Agent and toggle on/off between features and capabilities //
    2025-01-18
  • Lyzr.ai Seamlessly connect your Agents with tools like Notion, Gmail, ClickUp, Slack, and more.
    Seamlessly connect your Agents with tools like Notion, Gmail, ClickUp, Slack, and more. //
    2025-01-18
  • Lyzr.ai Try others' agents and allow users to try out yours by publishing your Agent as an app.
    Try others' agents and allow users to try out yours by publishing your Agent as an app. //
    2025-01-18

Lyzr Agent Studio is a low-code/no-code platform for enterprises to build, deploy, and scale AI agents with minimal technical complexity. Built on Lyzr's robust Agent Framework - the first and only agent framework to have safe and responsible AI natively integrated into the core agent architecture, this platform allows you to build AI Agents while keeping enterprise-grade safety and reliability in mind.

The platform allows both technical and non-technical users to create AI-powered solutions that drive automation, improve operational efficiency, and enhance customer experiences—without the need for extensive coding expertise.

Whether you're deploying AI agents for Sales, Marketing, HR, or Finance, or building complex, industry-specific applications for sectors like BFSI, Lyzr Agent Studio provides the tools to create agents that are both highly customizable and compliant with enterprise-grade security standards.

Lyzr.ai

Website
lyzr.ai
$ Details
freemium $19.0 / Monthly (Starter Plan)
Platforms
Browser
Release Date
2024 December
Startup details
Country
United States
State
New Jersey
Founder(s)
Siva Surendira, Anirudh Narayan
Employees
20 - 49

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Lyzr.ai features and specs

  • Low-Code
    Enables enterprises, developers & business users build safe & responsible AI Agents.
  • LLM Flexibility
    Allows users to switch between LLMs for
  • Safe & Responsible AI
    Choose safeguards to ensure ethical, secure, and compliance-ready operations.
  • Scalability
    Supports enterprise-level scalability, handling vast amounts of data with ease.
  • Comprehensive Integration
    Effortlessly connect with your existing tech stack, from CRM to analytics tools, for streamlined operations.
  • Customization of Agents
    Tailor each of your agents to fit unique workflows

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Lyzr.ai videos

Lyzr Agent Studio - Build an AI agent in under 60 seconds

Category Popularity

0-100% (relative to Zendesk and Lyzr.ai)
Customer Support
100 100%
0% 0
AI
0 0%
100% 100
Help Desk
100 100%
0% 0
AI Tools
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and Lyzr.ai.

Why should a person choose your product over its competitors?

Lyzr.ai's answer:

Lyzr stands out due to its "agentic" approach, making AI Agent development faster and more straightforward compared to other platforms. The low-code nature of Lyzr Agent Studio means that even those with limited coding experience can quickly build and deploy AI applications. The platform combines flexible LLM integration, tooling and robust AI customization, enabling enterprises to deploy secure, scalable, and highly tailored AI agents that drive measurable results.

Which are the primary technologies used for building your product?

Lyzr.ai's answer:

Lyzr leverages several key technologies, including pre-built RAG pipelines that enhance the generative AI capabilities, OpenAI integrations for advanced AI functions, and local SDKs that allow for secure and private deployment of AI applications within an organization’s existing infrastructure.

What makes your product unique?

Lyzr.ai's answer:

Lyzr Agent Studio stands out for its low-code/no-code platform, flexible LLM integration, responsible & safe AI modules, and unmatched agent customization capabilities for building production-ready agents.

How would you describe your primary audience?

Lyzr.ai's answer:

Lyzr’s primary audience includes small to large enterprises, with a strong focus on the Banking, Financial Services, and Insurance (BFSI) sectors. We also empower individual business users and developers to quickly create AI agents for a wide range of productivity, personal, and business use cases.

User comments

Share your experience with using Zendesk and Lyzr.ai. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Lyzr.ai

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Lyzr.ai Reviews

  1. Md Faraaz AHmed
    · Cos to CBO at Lyzr ·
    Fast paced company

    Lyzr.ai has been an exciting platform to work for, focused on building autonomous AI Agents that simplify complex tasks for businesses. Our goal is to democratize AI by making it accessible to everyone, even those without coding experience. I’ve been impressed by the dedication to innovation, especially in streamlining workflows with our AI solutions. It's rewarding to contribute to a product that helps users integrate AI into their daily operations effortlessly, increasing productivity across industries.

    👍 Pros:    Cutting-edge technology: lyzr.ai leverages advanced ai algorithms that deliver accurate and efficient results, staying ahead in the competitive ai landscape.|User-friendly interface: the platform is intuitive and easy to navigate, making it accessible for both technical and non-technical users.|Excellent support: the support team is responsive and knowledgeable, always ready to assist with any issues or questions.|Collaborative work environment: as an employee, i appreciate the company's commitment to fostering a collaborative and inclusive workplace culture.|Continuous improvement: regular updates and feature enhancements show the company's dedication to meeting user needs and staying relevant.
    👎 Cons:    None so far
  2. Powerful Gen AI Apps building are made easy with Lyzr

    Some of the free tools like the Chat Agent, Knowledge Search, and AMA Bot are super easy to use. It's quite amazing how anyone can easily build chat agents.

    With Jazon and Skott, Lyzr's hero AI Agents, a lot of tasks in sales and marketing are automated and the performance is made human like.

    These demos clearly show their capabilities and I like how the focus is on integrating various such Agents to bring in a layer of Organizational General Intelligence.

    👍 Pros:    Low code|100% data privacy
  3. Rasswanth
    · Developer at Lyzr ·
    🏁 Competitors: Cohere, LangChain
    👍 Pros:    Ease of use|Customization|Saves a ton of time

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Lyzr.ai. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Lyzr.ai mentions (1)

  • Enhancing Workplace Safety with AI: A Worker Safety Monitoring Application
    For more information explore the website: Lyzr Github: https://github.com/harshit-lyzr/worker_safety_monitering. - Source: dev.to / 12 months ago

What are some alternatives?

When comparing Zendesk and Lyzr.ai, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Relevance AI - Build great vector-based applications with flexible developer tools for storing, querying and experimenting with vectors.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Armox.ai - Armox is an AI Marketing Agent that helps companies to improve their marketing.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Demiurg.ai - One AI to build them all!