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Zendesk VS Hexnode MDM

Compare Zendesk VS Hexnode MDM and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Hexnode MDM logo Hexnode MDM

Mobile Device Management solution from Hexnode helps you monitor, manage and secure mobile devices across your organization.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Hexnode MDM Landing page
    Landing page //
    2023-09-12

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Hexnode MDM features and specs

  • Comprehensive Device Management
    Hexnode MDM offers extensive features for managing a wide range of devices including smartphones, tablets, desktops, and more.
  • Cross-Platform Support
    It supports multiple operating systems like iOS, Android, Windows, macOS, and tvOS, offering flexibility for diverse device environments.
  • User-Friendly Interface
    The interface is intuitive and easy to use, which simplifies the process of managing devices and deploying policies.
  • Scalability
    Hexnode MDM is scalable, making it suitable for both small businesses and large enterprises.
  • Security Features
    It provides robust security features including remote lock, wipe, and password policy enforcement to protect sensitive data.
  • Customizable Policies
    The platform allows for the creation of customized policies that can be tailored to specific organizational needs.
  • 24/7 Customer Support
    Hexnode offers around-the-clock customer support, ensuring that any issues are promptly addressed.
  • Cost-Effectiveness
    Offers competitive pricing options and provides a range of features that deliver good value for the investment.

Possible disadvantages of Hexnode MDM

  • Learning Curve
    Despite its user-friendly interface, new users might face a learning curve when exploring all the advanced features.
  • Initial Setup Complexity
    Setting up the platform can be complex, especially for organizations without a dedicated IT team.
  • Limited Offline Capabilities
    Some features require an active internet connection to function properly, limiting usability in offline scenarios.
  • Resource Intensive
    Can be resource-intensive, potentially slowing down older devices or systems with limited specifications.
  • Occasional Lag
    Some users have reported occasional lag or slow response times, particularly when managing a large number of devices.
  • Feature Overload
    The platform's extensive feature set might be overwhelming for smaller organizations that do not need all the functionalities.
  • Third-Party Integrations
    While it supports many third-party integrations, there can be limitations or complexities in integrating with some systems.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Hexnode MDM videos

+ Add

Empower your workforce with Hexnode MDM

More videos:

  • Tutorial - How to manage your Android Enterprise devices using Hexnode MDM
  • Tutorial - How to manage iOS apps using Hexnode MDM – Getting started with App Management

Category Popularity

0-100% (relative to Zendesk and Hexnode MDM)

Zendesk

Hexnode MDM

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Office & Productivity
0 0%
Office & Productivity
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Hexnode MDM

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Hexnode MDM Reviews

10 Best MDM Software: Mobile Device Management Solutions in 2023
Hexnode MDM is an easy-to-use Unified Endpoint Management solution that can also be used for managing, monitoring, and securing endpoints through a single console. The platform is robust enough to support various platforms, such as Android, iOS, tvOS, macOS, and Windows.
Source: www.softwaretestinghelp.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

Hexnode MDM mentions (0)

We have not tracked any mentions of Hexnode MDM yet. Tracking of Hexnode MDM recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Hexnode MDM, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ManageEngine Mobile Device Manager Plus - ManageEngine Mobile Device Manager Plus is an enterprise mobile device management solution that is designed to enhance employee productivity without compromising on corporate security.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Scalefusion - Scalefusion is a Powerful Android, iOS, macOS & Windows 10 Device Management Solution for corporate-owned & employee-owned (BYOD) mobile, tablets, desktop & rugged devices.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Jamf Pro - Jamf Pro is comprehensive enterprise management software for the Apple platform, simplifying IT management for Mac, iPad, iPhone and Apple TV.

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