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Scalefusion VS Zendesk

Compare Scalefusion VS Zendesk and see what are their differences

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Scalefusion logo Scalefusion

Scalefusion is a Powerful Android, iOS, macOS & Windows 10 Device Management Solution for corporate-owned & employee-owned (BYOD) mobile, tablets, desktop & rugged devices.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Scalefusion Landing page
    Landing page //
    2023-08-21

Scalefusion is a Mobile Device & Endpoint Management software helping businesses globally to secure and manage their device fleet. Scalefusion simplifies the management of a diverse fleet of Android, iOS, macOS and Windows 10 devices. The platform extends support to various deployment scenarios such as dedicated-device, COPE (Corporate-owned, Personally Enabled), and BYOD (Bring Your Own Device).

The vendor states over 6000 businesses globally rely on Scalefusion to manage their company-owned and employee-owned (BYOD) devices. Organizations big and small from various sectors like Logistics, Healthcare, Retail, Education, Financial Services, and many more use Scalefusion.

Solution Offerings by Business Initiative: Mobile Device Management Enterprise Mobility Management Rugged Device Management Bring Your Own Device (BYOD) Unified Endpoint Management

Supported Operating Systems: Android Management iOS Management Windows 10 Management macOS Management

  • Zendesk Landing page
    Landing page //
    2024-05-06

Scalefusion features and specs

  • Comprehensive Device Management
    Scalefusion offers extensive features for managing mobile devices across different operating systems (Android, iOS, macOS, and Windows). It provides centralized control for enterprises to secure and manage a diverse range of devices.
  • User-Friendly Interface
    The platform boasts an intuitive and easy-to-use interface, making it simple for administrators to navigate through various settings and options without steep learning curves.
  • Robust Security Features
    Scalefusion provides strong security measures, including remote device lock, wipe functionality, and encryption. These features help protect sensitive organizational data from unauthorized access.
  • Customization Options
    Users can tailor the platform to fit their specific needs with numerous customization options such as branding, policy enforcement, and application management.
  • 24/7 Customer Support
    The company offers round-the-clock customer support, ensuring that users can quickly get assistance and resolve issues as they arise.
  • Scalable for Businesses
    Designed to cater to businesses of all sizes, from small enterprises to large corporations, Scalefusion can scale with the organization’s growth and increasing mobile device management needs.

Possible disadvantages of Scalefusion

  • Cost
    For smaller businesses, the cost of using Scalefusion can be relatively high. Budget-conscious companies might find it challenging to justify the expenditure.
  • Platform Compatibility Limitations
    Although Scalefusion supports multiple operating systems, there may be limitations when it comes to features available on specific platforms, potentially leading to an inconsistent user experience.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, there can be a steep learning curve for leveraging more advanced features, requiring additional training or support.
  • Functional Redundancy
    Some users might find certain features redundant or overlapping with existing software solutions they already utilize, making it seem like overkill for their actual needs.
  • Dependence on Internet Connectivity
    As a cloud-based solution, Scalefusion requires constant internet connectivity for optimal performance. Any interruptions in connectivity can significantly affect the system's functioning.
  • Privacy Concerns
    Due to extensive device monitoring and management capabilities, there might be concerns regarding employee privacy, requiring careful policy formulation and communication within an organization.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Scalefusion videos

+ Add

Scalefusion - Product Overview

More videos:

  • Review - Setting Up Kiosk Mode On An Android Tablet Device With The Scalefusion Application
  • Review - Scalefusion - Product Overview - Español

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Scalefusion and Zendesk)

Scalefusion

Zendesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Office & Productivity
100 100%
Office & Productivity
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Scalefusion and Zendesk

Scalefusion Reviews

  1. Darcymartin06
    · System Administrator at Wipro ·
    Efficiency with Scalefusion MDM's Remote Device Management

    One of the standout features of Scalefusion MDM is its versatility as a SaaS solution. Unlike standard device management software, it offers a comprehensive array of control and security measures for managed devices. This level of granularity empowers our IT administrators to effectively manage devices remotely, a crucial capability given the geographic dispersion of our teams across different time zones. With Scalefusion, we can seamlessly execute remote control and management tasks

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Zendesk might be a bit more popular than Scalefusion. We know about 7 links to it since March 2021 and only 7 links to Scalefusion. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Scalefusion mentions (7)

  • Simple MDM solution?
    According to Techradar, Scalefusion is one of the five Best MDM Solutions of the year. This ranking is due to the fact that Techradar found scalefusion to be a very efficient tool to enable enterprises to achieve secure enterprise mobility environment. It is possible to remotely lock the managed mobile device. Only if you have set a passcode for the mobile device will the user be prompted to enter the passcode... Source: over 2 years ago
  • Use Scalefusion to disable power off menu on your phone
    Alarmy's disable power off feature doesn't work on my phone anymore so now I use this website called scalefusion to disable the power off menu on my smartphone. So that I don't turn off my phone when the alarm rings. Source: over 2 years ago
  • How I manage my Technology Addiction.
    Scalefusion - Its an MDM (mobile device management) app I use to disable the power off function of my android so that I won't be able to turn off my phone when Alarmy rings. Source: over 2 years ago
  • How I manage my Technology addiction.
    Scalefusion - An MDM app I use to disable the power off function of my android. So that I don't turn off my phone when Alarmy rings. It also restricts installation of apps without manually enabling the app from scalefusion website. Source: over 2 years ago
  • How can I automate the deployement of android phones ?
    Based on you coming into this blind and with no relevant XP, I'd suggest something like Scalefusion: https://scalefusion.com/. Source: almost 3 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Scalefusion and Zendesk, you can also consider the following products

Hexnode MDM - Mobile Device Management solution from Hexnode helps you monitor, manage and secure mobile devices across your organization.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ManageEngine Mobile Device Manager Plus - ManageEngine Mobile Device Manager Plus is an enterprise mobile device management solution that is designed to enhance employee productivity without compromising on corporate security.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Jamf Pro - Jamf Pro is comprehensive enterprise management software for the Apple platform, simplifying IT management for Mac, iPad, iPhone and Apple TV.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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