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Jamf Pro VS Zendesk

Compare Jamf Pro VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
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  3. » Reviews
  4. » Alternatives

Jamf Pro logo Jamf Pro

Jamf Pro is comprehensive enterprise management software for the Apple platform, simplifying IT management for Mac, iPad, iPhone and Apple TV.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Jamf Pro Landing page
    Landing page //
    2023-06-23
  • Zendesk Landing page
    Landing page //
    2024-05-06

Jamf Pro features and specs

  • Comprehensive Apple Device Management
    Jamf Pro offers extensive management capabilities specifically designed for Apple devices, including iPhones, iPads, and Macs. This includes device provisioning, configuration, and software management, allowing for seamless integration and control across all Apple hardware.
  • Automated Workflows
    The platform supports automation of repetitive tasks through policies, scripts, and package deployments. This reduces manual efforts and increases operational efficiency.
  • Robust Security Features
    Jamf Pro provides advanced security features such as encryption, remote locking, and data wiping. These features help organizations adhere to compliance standards and ensure device security.
  • User-friendly Interface
    The platform is known for its intuitive, user-friendly interface that simplifies device management tasks, making it accessible even for administrators without extensive technical expertise.
  • Integration with Apple and Third-Party Services
    Jamf Pro seamlessly integrates with Apple services such as Apple School Manager and Apple Business Manager, as well as third-party applications, enhancing its utility and flexibility.
  • Strong Community and Support
    Jamf Pro benefits from a strong user community and comprehensive support resources including tutorials, forums, and direct customer service, which can help rapidly resolve issues and optimize usage.

Possible disadvantages of Jamf Pro

  • High Cost
    Jamf Pro can be expensive, particularly for small and medium-sized businesses. The cost may include licensing fees, setup costs, and potentially additional charges for premium features.
  • Steep Learning Curve
    Despite its user-friendly interface, the depth of features and capabilities can result in a steep learning curve, requiring time and training to fully utilize the platform.
  • Apple-Centric Focus
    Jamf Pro is specifically designed for Apple infrastructure, which means it isn't a viable solution for organizations with mixed-OS environments or those that heavily use non-Apple devices.
  • Dependency on Apple Ecosystem
    The platform's effectiveness is closely tied to the Apple ecosystem, so changes or limitations within Apple's policies or infrastructure can directly impact Jamf Pro's functionality.
  • Complex Setup Process
    The initial setup and configuration can be complex and time-consuming, which might necessitate dedicated IT resources or professional services for optimal deployment.
  • Periodic Software Updates
    Frequent updates and new feature releases may necessitate continuous learning and adaptation, which can disrupt operational workflows and require additional resource allocation.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Jamf Pro videos

+ Add

Jamf Pro Overview Demo

More videos:

  • Review - An Introduction to Jamf Pro 10

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Jamf Pro and Zendesk)

Jamf Pro

Zendesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
IT Management
100 100%
IT Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jamf Pro and Zendesk

Jamf Pro Reviews

10 Best MDM Software: Mobile Device Management Solutions in 2023
Verdict: Jamf Pro is an excellent choice for organizations that use a wide range of solutions and mobile solutions developed by Apple. The MDM tool is suitable for device management in education institutions, businesses, and government organizations, and provides powerful customization features.
Source: www.softwaretestinghelp.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Jamf Pro. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jamf Pro mentions (3)

  • Best Web Sites other than Reddit?
    Go to jamf.com, login with your jamf ID and go to Manage Account. Source: over 2 years ago
  • Implementing MDM and enrolling devices
    I have no idea about MDM for Apple devices, but I've heard about jamf.com before. People also told me that administrating Apple devices is horrible, but I have no personal experience there. Source: over 2 years ago
  • Looking for a Jamf learning course, any suggestions?
    Another great tool is the trainings that are on jamf.com. just create a free account and you'll be able to get them, its everything from basic inventory reports, to package creation and deployment and even scripting courses. Source: over 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
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What are some alternatives?

When comparing Jamf Pro and Zendesk, you can also consider the following products

Hexnode MDM - Mobile Device Management solution from Hexnode helps you monitor, manage and secure mobile devices across your organization.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ManageEngine Mobile Device Manager Plus - ManageEngine Mobile Device Manager Plus is an enterprise mobile device management solution that is designed to enhance employee productivity without compromising on corporate security.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Scalefusion - Scalefusion is a Powerful Android, iOS, macOS & Windows 10 Device Management Solution for corporate-owned & employee-owned (BYOD) mobile, tablets, desktop & rugged devices.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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