Software Alternatives, Accelerators & Startups
Register | Login

Zendesk VS Devdojo Wave

Compare Zendesk VS Devdojo Wave and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Devdojo Wave logo Devdojo Wave

The Software as a Service Starter Kit
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Devdojo Wave Landing page
    Landing page //
    2022-10-08

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Devdojo Wave features and specs

  • Ease of Use
    Wave provides a user-friendly interface and comprehensive documentation, making it easy for developers to set up and customize their SaaS applications.
  • Feature-Rich
    It comes with numerous out-of-the-box features like user authentication, billing, and notifications, which can accelerate the development process significantly.
  • Open Source
    Being open source, developers have full access to the codebase, enabling them to modify and extend the platform as needed.
  • Community Support
    Wave has an active community and forums, where developers can seek help, share experiences, and get updates on ongoing developments.
  • Laravel Integration
    Built on the Laravel framework, Wave allows developers to leverage Laravel's robust ecosystem and familiarity for faster development cycles.

Possible disadvantages of Devdojo Wave

  • Limited Customization
    While Wave provides many built-in features, customizing beyond the default options can be challenging for developers with less experience in Laravel.
  • Dependency on Laravel
    Because Wave is built on Laravel, developers need to be familiar with this framework, which limits its use to those already within the Laravel ecosystem.
  • Potential Performance Overhead
    The extensive features and functionalities can introduce performance overhead, requiring developers to optimize and manage resources efficiently for scalability.
  • License Restrictions
    Though Wave is open-source, its licensing might impose restrictions on some commercial use cases, which requires careful consideration before deployment.
  • Learning Curve
    For developers new to Wave or Laravel, there may be a learning curve associated with understanding the framework and utilizing all of its features effectively.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Devdojo Wave videos

+ Add

Laravel Wave Demo - Software as a Service Starter Kit

More videos:

Category Popularity

0-100% (relative to Zendesk and Devdojo Wave)

Zendesk

Devdojo Wave

Customer Support
100 100%
Customer Support
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

Share your experience with using Zendesk and Devdojo Wave. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Devdojo Wave

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Devdojo Wave Reviews

We have no reviews of Devdojo Wave yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Devdojo Wave should be more popular than Zendesk. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Devdojo Wave mentions (12)

  • AI SaaS ideas and useful resources to start a SaaS business.
    Wave - Open source and based on Laravel. - Source: dev.to / over 1 year ago
  • I never intentionally learned that little that I do know about web development with the intention of being a developer, and as such, "workflow" for local to production is embarrassing, and I really need help with a couple of things (especially .env).
    I knew it would require a membership management system, payment processor, etc, and despite thinking Wordpress is great for what it does and who it's for, I absolutely hate working in it with a passion. I also knew trying to build each of theses website functions (even with pre-made things to help) was going to take more time than I had to get going, so I ultimately ended up going with Wave, which is just a SaaS... Source: about 2 years ago
  • I haven't programmed anything in a year.
    Google for related frameworks. Maybe these will help set up things faster. For example, https://devdojo.com/wave is a free Laravel-based SaaS setup that takes care of users, login, admin, basic pages, blog, etc. You can install that and begin building on top of that. Maybe there is a similar solution for your tech stack. Source: about 2 years ago
  • Getting a Laravel error on Cloudways only, but not DigiOcean or local server. -- No hint path defined for [theme]
    I'm using a pre-built thing called Wave that uses Laravel, and a few other things like Voyager to have a functioning member-ready site. It works really well, but something about it does not seem to jive with Cloudways, and my only thought is that it could be something about the database configuration or something, but I have no clue. I tried a brand new Wave install just to test, and it still happens on all fresh... Source: over 2 years ago
  • How to keep track of user tokens based on subscription (Backend)
    Side note - we are using Wave as a template for our app which has helped us with most of the backend so far with payment + user authentication, etc. Source: over 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Devdojo Wave, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Laravel Voyager - The missing Laravel admin

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Laravel Kit - Desktop Laravel admin panel app with no configuration needs

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Cheat Sheets Dev - Community built to share popular programming snippets.

Loading...