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Freshdesk VS Devdojo Wave

Compare Freshdesk VS Devdojo Wave and see what are their differences

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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Devdojo Wave logo Devdojo Wave

The Software as a Service Starter Kit
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Devdojo Wave Landing page
    Landing page //
    2022-10-08

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Devdojo Wave features and specs

  • Ease of Use
    Wave provides a user-friendly interface and comprehensive documentation, making it easy for developers to set up and customize their SaaS applications.
  • Feature-Rich
    It comes with numerous out-of-the-box features like user authentication, billing, and notifications, which can accelerate the development process significantly.
  • Open Source
    Being open source, developers have full access to the codebase, enabling them to modify and extend the platform as needed.
  • Community Support
    Wave has an active community and forums, where developers can seek help, share experiences, and get updates on ongoing developments.
  • Laravel Integration
    Built on the Laravel framework, Wave allows developers to leverage Laravel's robust ecosystem and familiarity for faster development cycles.

Possible disadvantages of Devdojo Wave

  • Limited Customization
    While Wave provides many built-in features, customizing beyond the default options can be challenging for developers with less experience in Laravel.
  • Dependency on Laravel
    Because Wave is built on Laravel, developers need to be familiar with this framework, which limits its use to those already within the Laravel ecosystem.
  • Potential Performance Overhead
    The extensive features and functionalities can introduce performance overhead, requiring developers to optimize and manage resources efficiently for scalability.
  • License Restrictions
    Though Wave is open-source, its licensing might impose restrictions on some commercial use cases, which requires careful consideration before deployment.
  • Learning Curve
    For developers new to Wave or Laravel, there may be a learning curve associated with understanding the framework and utilizing all of its features effectively.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Devdojo Wave videos

+ Add

Laravel Wave Demo - Software as a Service Starter Kit

More videos:

Category Popularity

0-100% (relative to Freshdesk and Devdojo Wave)

Freshdesk

Devdojo Wave

Customer Support
100 100%
Customer Support
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

Share your experience with using Freshdesk and Devdojo Wave. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Devdojo Wave

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Devdojo Wave Reviews

We have no reviews of Devdojo Wave yet.
Be the first one to post

Social recommendations and mentions

Devdojo Wave might be a bit more popular than Freshdesk. We know about 12 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Devdojo Wave mentions (12)

  • AI SaaS ideas and useful resources to start a SaaS business.
    Wave - Open source and based on Laravel. - Source: dev.to / over 1 year ago
  • I never intentionally learned that little that I do know about web development with the intention of being a developer, and as such, "workflow" for local to production is embarrassing, and I really need help with a couple of things (especially .env).
    I knew it would require a membership management system, payment processor, etc, and despite thinking Wordpress is great for what it does and who it's for, I absolutely hate working in it with a passion. I also knew trying to build each of theses website functions (even with pre-made things to help) was going to take more time than I had to get going, so I ultimately ended up going with Wave, which is just a SaaS... Source: about 2 years ago
  • I haven't programmed anything in a year.
    Google for related frameworks. Maybe these will help set up things faster. For example, https://devdojo.com/wave is a free Laravel-based SaaS setup that takes care of users, login, admin, basic pages, blog, etc. You can install that and begin building on top of that. Maybe there is a similar solution for your tech stack. Source: about 2 years ago
  • Getting a Laravel error on Cloudways only, but not DigiOcean or local server. -- No hint path defined for [theme]
    I'm using a pre-built thing called Wave that uses Laravel, and a few other things like Voyager to have a functioning member-ready site. It works really well, but something about it does not seem to jive with Cloudways, and my only thought is that it could be something about the database configuration or something, but I have no clue. I tried a brand new Wave install just to test, and it still happens on all fresh... Source: over 2 years ago
  • How to keep track of user tokens based on subscription (Backend)
    Side note - we are using Wave as a template for our app which has helped us with most of the backend so far with payment + user authentication, etc. Source: over 2 years ago
View more

What are some alternatives?

When comparing Freshdesk and Devdojo Wave, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Laravel Voyager - The missing Laravel admin

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Laravel Kit - Desktop Laravel admin panel app with no configuration needs

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Cheat Sheets Dev - Community built to share popular programming snippets.

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