Software Alternatives, Accelerators & Startups

Zendesk VS Cypress.io

Compare Zendesk VS Cypress.io and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Cypress.io logo Cypress.io

Slow, difficult and unreliable testing for anything that runs in a browser. Install Cypress in seconds and take the pain out of front-end testing.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Cypress.io Landing page
    Landing page //
    2023-04-17

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Cypress.io videos

Introduction to automation testing with Cypress.io (Non-selenium framework)

More videos:

  • Review - Testing Angular with Cypress.io | Joe Eames | AngularConnect 2018

Category Popularity

0-100% (relative to Zendesk and Cypress.io)
Customer Support
100 100%
0% 0
Automated Testing
0 0%
100% 100
Help Desk
100 100%
0% 0
Browser Testing
0 0%
100% 100

User comments

Share your experience with using Zendesk and Cypress.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Cypress.io

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Cypress.io Reviews

20 Best JavaScript Frameworks For 2023
Cypress is a holistic automation testing framework where the tester can perform unit, integration, end-to-end, and regression testing. Additionally, they may orchestrate and unify outcomes with quality measurements and useful insights that support the agile workplace by leveraging the Cypress cloud.
Top 10 Perfecto alternatives with Zebrunner on top
- is a SaaS web app for easy scaling test runs and debugging failed tests. Pairs with the open source Cypress Test Runner.
Source: zebrunner.com

Social recommendations and mentions

Based on our record, Cypress.io should be more popular than Zendesk. It has been mentiond 26 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Cypress.io mentions (26)

  • Simulating Internet Outage and Recovery using Cypress
    In this blog post, we'll explore a Cypress test that replicates this scenario, utilizing the powerful intercept command to manipulate network requests and responses. - Source: dev.to / 4 months ago
  • Scraping a site?
    Maybe something like Cypress is what you're looking for? Cypress.io. Source: 12 months ago
  • How to write tests in Django for JavaScript fetch
    You won't be able to test the javascript function itself from within python, but you can exercise the front-end code using something like cypress (https://cypress.io) or the older but still respectable selenium (https://selenium.dev). Source: about 1 year ago
  • What's your CI/CD flow made of?
    How are they run (services (ie. GitHub Action Runners, SauceLabs, Cypress.io, etc.), or self hosted autoscaling infrastructures)? Source: over 1 year ago
  • React, Vite and TypeScript: Get started in under 2 minutes
    You might have noticed the e2e folder. That's a fully-functioning setup of Cypress for doing integration-level or even full end-to-end tests. - Source: dev.to / over 1 year ago
View more

What are some alternatives?

When comparing Zendesk and Cypress.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Katalon - Built on the top of Selenium and Appium, Katalon Studio is a free and powerful automated testing tool for web testing, mobile testing, and API testing.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

puppeteer - Puppeteer is a Node library which provides a high-level API to control headless Chrome or Chromium...