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Freshdesk VS Cypress.io

Compare Freshdesk VS Cypress.io and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
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  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Cypress.io logo Cypress.io

Slow, difficult and unreliable testing for anything that runs in a browser. Install Cypress in seconds and take the pain out of front-end testing.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Cypress.io Landing page
    Landing page //
    2023-04-17

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Cypress.io features and specs

  • Easy Setup and Configuration
    Cypress.io is known for its straightforward setup process, requiring minimal configuration to get started with writing and running tests, making it very accessible for developers new to end-to-end testing.
  • Real-time Reloads
    Cypress offers real-time reloading of tests, which improves the development experience by allowing instant feedback on test results as code changes are made.
  • Time Travel Debugging
    Cypress provides the ability to 'time travel' through tests by taking snapshots of the application state at different steps, making it easier to debug and understand failures.
  • Automatic Waiting
    Tests in Cypress automatically wait for commands and assertions, eliminating the need for manual waits and helping to avoid flaky tests due to timing issues.
  • Built-in Mocking and Stubbing
    Cypress has built-in capabilities for mocking and stubbing network requests, which simplifies testing of applications that depend on various services and APIs.
  • Rich Documentation and Community Support
    Cypress boasts comprehensive documentation and an active community, providing plenty of resources for learning and troubleshooting.
  • Cross Browser Testing
    Cypress supports testing in multiple browsers, including Chrome, Firefox, and Edge, ensuring compatibility across different environments.

Possible disadvantages of Cypress.io

  • Limited Browser Support
    Although Cypress supports several major browsers, it does not support legacy browsers like Internet Explorer, which can be a disadvantage for projects that require testing across a wider range of browsers.
  • No Native Mobile App Testing
    Cypress does not natively support mobile app testing, limiting its use for projects that need end-to-end testing on mobile platforms.
  • Heavy Memory Usage
    Cypress can consume significant system resources, particularly memory, which may impact performance during large or complex test runs.
  • Limited Parallelism
    By default, Cypress's parallel execution capabilities are limited, which can slow down the test suite execution for larger projects, although this can be mitigated with the Dashboard Service (a paid feature).
  • Learning Curve for Advanced Features
    While basic tests are easy to set up, leveraging advanced features like custom commands, plugins, and complex test setups can require a steeper learning curve.
  • Incompatibility with Some Testing Ecosystems
    Cypress's architecture and testing approach can sometimes cause compatibility issues with certain testing frameworks and libraries, particularly those that are tightly coupled with traditional WebDriver-based tools.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of Cypress.io

Overall verdict

  • Cypress.io is considered a good testing tool for developers due to its efficiency, ease of use, and robust testing capabilities. Its growing community and continuous updates make it a worthwhile choice for web testing.

Why this product is good

  • Cypress.io is a powerful end-to-end testing framework for web applications. It offers a user-friendly interface, excellent documentation, and provides fast and reliable testing with real-time reloads and debugging. It also integrates well with CI/CD pipelines and supports modern JavaScript frameworks like React, Angular, and Vue.js.

Recommended for

  • Frontend developers who need to test web applications.
  • Teams looking for a reliable end-to-end testing solution.
  • Projects using modern JavaScript frameworks like React, Angular, or Vue.js.
  • Developers who require a tool with extensive documentation and community support.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Cypress.io videos

+ Add

Introduction to automation testing with Cypress.io (Non-selenium framework)

More videos:

  • Review - Testing Angular with Cypress.io | Joe Eames | AngularConnect 2018

Category Popularity

0-100% (relative to Freshdesk and Cypress.io)

Freshdesk

Cypress.io

Customer Support
100 100%
Customer Support
0% 0
Automated Testing
0 0%
Automated Testing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Browser Testing
0 0%
Browser Testing
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Cypress.io

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Cypress.io Reviews

20 Best JavaScript Frameworks For 2023
Cypress is a holistic automation testing framework where the tester can perform unit, integration, end-to-end, and regression testing. Additionally, they may orchestrate and unify outcomes with quality measurements and useful insights that support the agile workplace by leveraging the Cypress cloud.
Source: www.lambdatest.com
Top 10 Perfecto alternatives with Zebrunner on top
- is a SaaS web app for easy scaling test runs and debugging failed tests. Pairs with the open source Cypress Test Runner.
Source: zebrunner.com

Social recommendations and mentions

Based on our record, Cypress.io should be more popular than Freshdesk. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Cypress.io mentions (28)

  • Show HN: Quell – AI QA Agent Working Across Linear, Vercel, Jira, Netlify, Figma
    This is pretty cool - the Jira/Linear integration could save a ton of manual work. How do you handle test data setup and teardown? That's usually where these workflows get messy. For alternatives in this space, there's qawolf (https://qawolf.com) for similar automated testing workflows, or I'm actually building bug0 (https://bug0.com) which also does AI-powered test automation, still in beta. For the more... - Source: Hacker News / 12 days ago
  • Ensuring Web Accessibility with Cypress: A Comprehensive Guide
    Feature: Web Accessibility Tests Feature: Web Accessibility Tests Scenario Outline: Verify all WCAG Violations Given I am on the "" page And Verify all Accessibility Violations Scenario Outline: Verify P1,P2 WCAG Violations Given I am on the "" page And Verify only P1, P2 issues Examples: | url | | https://google.com | | https://amazon.in | | https://agoda.com | |... - Source: dev.to / 10 months ago
  • Simulating Internet Outage and Recovery using Cypress
    In this blog post, we'll explore a Cypress test that replicates this scenario, utilizing the powerful intercept command to manipulate network requests and responses. - Source: dev.to / over 1 year ago
  • Scraping a site?
    Maybe something like Cypress is what you're looking for? Cypress.io. Source: about 2 years ago
  • How to write tests in Django for JavaScript fetch
    You won't be able to test the javascript function itself from within python, but you can exercise the front-end code using something like cypress (https://cypress.io) or the older but still respectable selenium (https://selenium.dev). Source: about 2 years ago
View more

What are some alternatives?

When comparing Freshdesk and Cypress.io, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Katalon - Built on the top of Selenium and Appium, Katalon Studio is a free and powerful automated testing tool for web testing, mobile testing, and API testing.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

puppeteer - Puppeteer is a Node library which provides a high-level API to control headless Chrome or Chromium...

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