Software Alternatives, Accelerators & Startups

Intercom VS Cypress.io

Compare Intercom VS Cypress.io and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Cypress.io logo Cypress.io

Slow, difficult and unreliable testing for anything that runs in a browser. Install Cypress in seconds and take the pain out of front-end testing.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Cypress.io Landing page
    Landing page //
    2023-04-17

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Cypress.io videos

Introduction to automation testing with Cypress.io (Non-selenium framework)

More videos:

  • Review - Testing Angular with Cypress.io | Joe Eames | AngularConnect 2018

Category Popularity

0-100% (relative to Intercom and Cypress.io)
Customer Support
100 100%
0% 0
Automated Testing
0 0%
100% 100
CRM
100 100%
0% 0
Browser Testing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Cypress.io

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Cypress.io Reviews

20 Best JavaScript Frameworks For 2023
Cypress is a holistic automation testing framework where the tester can perform unit, integration, end-to-end, and regression testing. Additionally, they may orchestrate and unify outcomes with quality measurements and useful insights that support the agile workplace by leveraging the Cypress cloud.
Top 10 Perfecto alternatives with Zebrunner on top
- is a SaaS web app for easy scaling test runs and debugging failed tests. Pairs with the open source Cypress Test Runner.
Source: zebrunner.com

Social recommendations and mentions

Based on our record, Cypress.io should be more popular than Intercom. It has been mentiond 26 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Cypress.io mentions (26)

  • Simulating Internet Outage and Recovery using Cypress
    In this blog post, we'll explore a Cypress test that replicates this scenario, utilizing the powerful intercept command to manipulate network requests and responses. - Source: dev.to / 4 months ago
  • Scraping a site?
    Maybe something like Cypress is what you're looking for? Cypress.io. Source: about 1 year ago
  • How to write tests in Django for JavaScript fetch
    You won't be able to test the javascript function itself from within python, but you can exercise the front-end code using something like cypress (https://cypress.io) or the older but still respectable selenium (https://selenium.dev). Source: about 1 year ago
  • What's your CI/CD flow made of?
    How are they run (services (ie. GitHub Action Runners, SauceLabs, Cypress.io, etc.), or self hosted autoscaling infrastructures)? Source: over 1 year ago
  • React, Vite and TypeScript: Get started in under 2 minutes
    You might have noticed the e2e folder. That's a fully-functioning setup of Cypress for doing integration-level or even full end-to-end tests. - Source: dev.to / over 1 year ago
View more

What are some alternatives?

When comparing Intercom and Cypress.io, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Robot framework - Robot Framework is a generic test automation framework for acceptance testing and acceptance...

Drift - A messaging app that helps you grow your business.

puppeteer - Puppeteer is a Node library which provides a high-level API to control headless Chrome or Chromium...