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Zendesk VS Backbone.js

Compare Zendesk VS Backbone.js and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Backbone.js logo Backbone.js

Give your JS App some Backbone with Models, Views, Collections, and Events
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Backbone.js Landing page
    Landing page //
    2018-09-30

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Backbone.js features and specs

  • Lightweight
    Backbone.js is minimal and lightweight, which means it has a small footprint and adds very little overhead to your project.
  • Flexibility
    Backbone.js provides a flexible structure to developers by allowing them to build their own MVC or MVP architectures using models, views, collections, and routers.
  • Ease of Integration
    Backbone.js can be easily integrated with other libraries and frameworks, such as jQuery or underscore.js, enhancing its capabilities without much difficulty.
  • Large Community
    Backbone.js has been around for a long time, resulting in a large community and a plethora of plugins and extensions that can be leveraged.
  • Detailed Documentation
    The official site offers comprehensive documentation which includes tutorials, examples, and a detailed API reference, aiding developers to understand and utilize the library efficiently.

Possible disadvantages of Backbone.js

  • Steeper Learning Curve
    New developers might find Backbone.js difficult to learn due to its non-opinionated nature and lack of enforced structure.
  • Sparse In-Built Features
    Backbone.js provides only the basic building blocks, requiring developers to write more boilerplate code or rely on external libraries for additional functionalities.
  • Outdated
    As newer frameworks and libraries (like React, Vue, and Angular) have emerged with more robust features and better performance, Backbone.js has somewhat fallen out of favor in modern development practices.
  • Event Binding Complexity
    Managing event bindings in Backbone.js can become complex and sometimes messy in large applications, which can lead to difficult maintenance and debugging.
  • Limited Two-Way Data Binding
    Backbone.js does not provide two-way data binding out-of-the-box, unlike other frameworks such as Angular, necessitating additional code to sync views and models.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Backbone.js videos

+ Add

Introduction to Backbone.js

More videos:

  • Review - Introduction to Backbone.js
  • Review - Backbone.js Code Review w Backbone.js Mentor Jonathon

Category Popularity

0-100% (relative to Zendesk and Backbone.js)

Zendesk

Backbone.js

Customer Support
100 100%
Customer Support
0% 0
JavaScript Framework
0 0%
JavaScript Framework
100% 100
Help Desk
100 100%
Help Desk
0% 0
Javascript UI Libraries
0 0%
Javascript UI Libraries
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Backbone.js

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Backbone.js Reviews

20 Next.js Alternatives Worth Considering
A veteran on the scene, Backbone.js is all about giving structure to your JavaScript-heavy applications. It’s standing the test of time, enabling you to keep your data logic and display logic neatly side by side, all while being lightweight.
Source: tms-outsource.com
9 Best JavaScript Frameworks to Use in 2023
Backbone.js is based on the Model View Controller (MVC) design pattern. The library supports seven components: Models, Views, Collections, Routers, Events, Sync, and Options. Backbone.js also provides an asynchronous communication layer that allows the application to communicate with a backend service.
Source: ninetailed.io
JavaScript: What Are The Most Used Frameworks For This Language?
Backbone.JS is a lightweight JavaScript library that provides a framework for developing structured and scalable web applications. It offers a set of tools for building client-side applications that interact with RESTful APIs. Backbone.JS is well-suited for developing single-page applications (SPAs) where most of the user interface is rendered in the browser, rather than...
Source: www.bocasay.com
20 Best JavaScript Frameworks For 2023
Backbone.js is a JavaScript-based framework that connects to an API via a RESTful JSON interface. Backbone.js is known for being small and light because it only requires jQuery and one JavaScript library, Underscore.js, to use the entire library.
Source: www.lambdatest.com
Top JavaScript Frameworks For Mobile App Development
Backbone JS is a JavaScript framework based on the MVP app design. As the name suggests, it acts as a strong backbone to your project. It is lightweight in nature and hence, is considered ideal for developing single-page applications. It offers a simplistic frontend and makes the best use of JavaScript functions.
Source: medium.com

Social recommendations and mentions

Based on our record, Backbone.js should be more popular than Zendesk. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Backbone.js mentions (17)

  • JavaScript Views, the Hard Way – A Pattern for Writing UI
    Https://backbonejs.org/#View There is also a github repo that has examples of MVC patterns adapted to the web platform. - Source: Hacker News / about 2 months ago
  • JavaScript evolution: From Lodash and Underscore to vanilla
    Underscore was created by Jeremy Ashkenas (the creator of Backbone.js) in 2009 to provide a set of utility functions that JavaScript lacked at the time. It was also created to work with Backbone.js, but it slowly became a favorite among developers who needed utility functions that they could just call and get stuff done with without having to worry about the inner implementations and browser compatibility. - Source: dev.to / 6 months ago
  • React is 10 years old
    Got it thanks for the context. I've read the web app and it seems to me it is just https://backbonejs.org/ re-written in Typescript and allows JSX. I'm very certain Typescript and JSX will have improved the DX for Backbone like apps, but it doesn't address all of the other issues that teams had with Backbone. e.g. Cyclical event propagation, state stored in the DOM (i.e. Appendchild is error prone in large code... - Source: Hacker News / about 2 years ago
  • Just Simply – Stop saying how simple things are in our docs
    Even further nowadays, docs are created using Docusaurus. I don't have problem with it but documentation should be good (eye) friendly than easy to write. Why not be creative while writing docs such as - Backbone.js - https://backbonejs.org Or https://backbonejs.org/docs/backbone.html as code annotation. - Source: Hacker News / about 2 years ago
  • The Emperor's New Library
    What we see, a decade ago, are that many of the "popular" libraries, frameworks, and methods, not surprisingly, have gone by the wayside, a lot that have remained in current code as difficult-to-removemodernize legacy cruft (Bower, Gulp, Grunt, Backbone, Angular 1, ...), and then we have the small minority that are still here. Some that remain have had their utility lessened/questioned by platform and language... - Source: dev.to / over 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Backbone.js, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AngularJS - AngularJS lets you extend HTML vocabulary for your application. The resulting environment is extraordinarily expressive, readable, and quick to develop.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ExpressJS - Sinatra inspired web development framework for node.js -- insanely fast, flexible, and simple

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ember.js - A JavaScript framework for creating ambitious web apps

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