Software Alternatives, Accelerators & Startups

Zendesk VS Asana

Compare Zendesk VS Asana and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Asana logo Asana

Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Asana Landing page
    Landing page //
    2023-10-10

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Asana features and specs

  • User-friendly Interface
    Asana offers a clean and intuitive interface that makes it easy for users to navigate and manage their tasks without a steep learning curve.
  • Collaboration Features
    Asana provides robust collaboration tools, including task assignments, comments, and file attachments, which facilitate seamless teamwork.
  • Integration Options
    Asana integrates with a wide range of other tools and services, such as Slack, Google Drive, and Dropbox, allowing for a more cohesive workflow.
  • Customizable Workflows
    Users can tailor Asana to fit their specific needs with customizable templates, task boards, and automation rules, enhancing productivity.
  • Mobile Accessibility
    Asana has well-rated mobile apps for iOS and Android, enabling users to manage their tasks and projects on the go.
  • Timeline
    Visualize your project plan so you can hit your deadlines.
  • Kanban Boards
    A simple, visual way to track your team’s work.

Possible disadvantages of Asana

  • Pricing
    Though Asana offers a free tier, advanced features and larger team sizes require a subscription, which can be expensive for small businesses.
  • Complexity for Small Projects
    For smaller projects or teams, Asana might feel overly complex and include features that aren't necessarily needed, potentially leading to a cluttered experience.
  • Limited Offline Capabilities
    Asana relies heavily on internet connectivity, and its offline features are limited, which can be a drawback for users who need access in low-connectivity environments.
  • Notification Overload
    Users may find themselves overwhelmed by frequent notifications and updates, making it difficult to filter out the essential information.
  • Steep Learning Curve for Some Features
    While the basic features of Asana are user-friendly, some of the more advanced functionalities have a steeper learning curve, requiring time to master.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Asana videos

Asana Review + Demo: Top 5 Reasons Asana Is The Best Project and Team Management Tool

More videos:

  • Review - Exploring the new Asana Timeline
  • Review - Asana: Full Review (2019) (with timestamps)
  • Review - Asana Warning! Top 5 Reasons To Avoid Asana Project Manager (Before You Buy Asana Review)

Category Popularity

0-100% (relative to Zendesk and Asana)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Task Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Asana

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Asana Reviews

  1. Convenient

    Convenient. It helps to stay organized and track task progress.

  2. Good, but not the best.

    While Asana is a robust task management and project planning tool, in my experience, it falls slightly short when compared to Trello, particularly in terms of user-friendliness and simplicity. Asana offers a variety of features such as multiple project views (list, board, timeline, calendar), custom fields, and reporting tools, which can be highly beneficial for complex project management. However, I found that the learning curve can be steep, especially for team members not familiar with this type of software. The interface, while feature-rich, can feel a bit cluttered and overwhelming for new users. On the other hand, Trello shines in its simplicity and straightforward design. The visual card and board system is intuitive and easy to grasp, making it a more accessible tool for team members of varying tech proficiency levels. Additionally, Trello's user interface is cleaner and more streamlined, which contributes to an overall more enjoyable user experience.

    In terms of collaboration, both tools provide good collaborative features like commenting, tagging, and task assignment. However, I appreciate Trello's flexibility with its Power-Ups, allowing integration with a wide array of apps which enhances its functionality. In conclusion, while Asana is a powerful tool with extensive features, I prefer Trello for its ease of use, simplicity, and intuitive design. However, I do see the value of Asana for larger teams or more complex projects.

    🏁 Competitors: Trello
  3. Simon
    · Working at IT Professional ·
    A Solid Project Management Tool, but Not the Best on the Market

    Asana is a popular project management tool that has a lot to offer. It is fast and versatile, making it easy for individuals and teams to collaborate and get things done. The interface is clean and user-friendly, and there are plenty of features to help you organise and track your projects.

    However, while Asana is a good tool, it is not the best on the market. One of its main weaknesses is its lack of advanced reporting and analysis capabilities. It can be challenging to get a comprehensive view of your projects and how they are progressing, especially if you have a large number of them.

    Another issue is the cost. Asana can be expensive for teams with a lot of members, especially when compared to other project management tools that offer similar features at a lower price point.

    🏁 Competitors: Trello
    👍 Pros:    Fast|Clean ui|Excellent features
    👎 Cons:    No reporting|Expensive

Top 10 Notion Alternatives for 2025 and Why Teams Are Choosing Ledger
Asana shines when it comes to visual task management and timelines. But for teams that need deeper documentation, chat, or creative collaboration, it often gets paired with other tools—adding complexity.
The Top 7 ClickUp Alternatives You Need to Know in 2025
OverviewAsana is known for its user-friendly interface and comprehensive task management capabilities. It helps teams organize work efficiently while enhancing collaboration.
How Tight-Knit Teams Get More Done with Innovative Project Management Tools
A small business might suddenly land a new client or product line. With a flexible approach, you can handle sudden expansions. For instance, if your Trello board becomes crowded, you can create additional boards or switch to something like Asana that manages more detailed sub-tasks. Meanwhile, short video demos via ScreenRec can ensure your new hires (or existing staff)...
Source: medium.com
25 Best Asana Alternatives & Competitors for Project Management in 2024
Build short-form project briefs to robust resource wikis with ClickUp Docs. Docs are integrated with your projects and tasks, making it convenient to manage everything in one place! Top it off with a suite of customizations, and Docs can easily replace your other tools to organize any type of data. Asana doesn’t have native docs making ClickUp one of the more popular Asana...
Source: clickup.com
The 10 best Asana alternatives in 2024
Project management looks different for every person and every team—so it makes sense that the tool you choose will be for similarly unique reasons. The best way to choose an Asana alternative is to decide what isn't working for you with Asana, and then test out a few of these tools to see which of them fits your needs best.
Source: zapier.com

Social recommendations and mentions

Based on our record, Asana seems to be a lot more popular than Zendesk. While we know about 94 links to Asana, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

Asana mentions (94)

  • Mastering the Money Matters of Open Source: Navigating the Financial Landscape
    Budgeting and Planning: Setting a realistic budget that aligns with the project’s goals is an essential first step. Tools such as Trello and Asana can help project teams organize tasks and track financial planning efforts. Detailed budget management strategies are also discussed within the open source project budget management guides. - Source: dev.to / about 2 months ago
  • Asana Salesforce Integration Guide
    Asana is a popular platform for organizing and tracking work, helping teams manage tasks and projects. Salesforce, on the other hand, is a leading customer relationship management (CRM) tool that helps companies track customer interactions, manage sales, and organize support activities. - Source: dev.to / 6 months ago
  • 🚀 Introducing Claude 3.5 Sonnet & Haiku: The AI Revolution is Here! 💻✨
    Now, here’s where things get really exciting—Claude can now use computers like we do! 🎉 Imagine an AI that can move a cursor, click buttons, type text, and interact with software on its own. This feature, available in Claude 3.5 Sonnet (currently in public beta), is a game-changer. Companies like Asana, Canva, and Replit are already leveraging it to automate complex workflows and handle multi-step tasks in real... - Source: dev.to / 6 months ago
  • 100+ Must-Have Web Development Resources
    Asana: Helps track and record team members' work. - Source: dev.to / 7 months ago
  • 5 Best AI Tools for Productive Development in 2024
    Managing development projects and tasks can be time-consuming, but Asana’s AI-powered features make it easier to stay on top of deliverables. Asana uses AI to offer smart suggestions for project goals, detect potential risks, and provide insights into team productivity. - Source: dev.to / 7 months ago
View more

What are some alternatives?

When comparing Zendesk and Asana, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Basecamp - A simple and elegant project management system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.