Software Alternatives, Accelerators & Startups

Zendesk VS Amazon Elasticsearch Service

Compare Zendesk VS Amazon Elasticsearch Service and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Amazon Elasticsearch Service logo Amazon Elasticsearch Service

Amazon Elasticsearch Service is a managed service that makes it easy to deploy, operate, and scale Elasticsearch in the AWS Cloud.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Amazon Elasticsearch Service Landing page
    Landing page //
    2023-03-13

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Amazon Elasticsearch Service features and specs

  • Scalability
    Amazon OpenSearch Service allows for easy scalability of clusters based on demand, without the need to manually manage infrastructure.
  • Managed Service
    The service is fully managed by AWS, including automatic backups, monitoring, and updates, reducing operational overhead for users.
  • Integration
    Seamless integration with other AWS services such as Amazon VPC, AWS Lambda, and Amazon S3 for streamlined workflows and enhanced data analysis capabilities.
  • Security
    Built-in security features such as VPC support, IAM policies, and data encryption at rest and in transit ensure data is well-protected.
  • High Availability
    The service offers multiple availability zones for high availability and durability of data.
  • Cost Efficiency
    Comes with a pay-as-you-go pricing model which allows users to efficiently manage costs and scale resources according to budget and usage.

Possible disadvantages of Amazon Elasticsearch Service

  • Vendor Lock-in
    Relying on Amazon for Elasticsearch service can lead to vendor lock-in, making it hard to transition to other services or platforms without significant effort.
  • Cost
    While the pricing model is flexible, the costs can accumulate quickly with large-scale deployments, potentially leading to high expenses.
  • Limited Customization
    Being a managed service, it offers less flexibility and customization options compared to self-managed solutions.
  • Version Lag
    The service may not always be in sync with the latest releases and may lag behind the open-source Elasticsearch in terms of new features.
  • Complexity
    Setting up and optimizing Amazon OpenSearch Service can be complex, requiring a good understanding of both the service and underlying Elasticsearch technology.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Amazon Elasticsearch Service videos

Amazon Elasticsearch Service Deep Dive - AWS Online Tech Talks

More videos:

  • Review - Moving From Self-Managed Elasticsearch to Amazon Elasticsearch Service - AWS Online Tech Talks

Category Popularity

0-100% (relative to Zendesk and Amazon Elasticsearch Service)
Customer Support
100 100%
0% 0
Custom Search Engine
0 0%
100% 100
Help Desk
100 100%
0% 0
Custom Search
0 0%
100% 100

User comments

Share your experience with using Zendesk and Amazon Elasticsearch Service. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Amazon Elasticsearch Service

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Amazon Elasticsearch Service Reviews

We have no reviews of Amazon Elasticsearch Service yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Amazon Elasticsearch Service should be more popular than Zendesk. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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Amazon Elasticsearch Service mentions (11)

  • OpenSearch for humans
    This change triggered a response from Amazon Web Services, which offered OpenSearch (data store and search engine) and OpenSearch Dashboards (visualization and user interface) as Apache2.0 licensed open-source projects. - Source: dev.to / about 1 year ago
  • OpenSearch as Vector DB: Supercharge Your LLM
    Amazon OpenSearch Service allows you to deploy a secured OpenSearch cluster in minutes. - Source: dev.to / almost 2 years ago
  • Building Serverless Applications with AWS - Data
    If yes to these, then OpenSearch is where you are looking. I rarely ever use OpenSearch on its own but usually pair it with DynamoDB. The performance of DDB and the power of searching with OpenSearch make a nice combination. And as with most things with Serverless, pick the right tool for the job. And when it comes to Data, there are so many choices because each one of these is specific to the problem it solves. - Source: dev.to / almost 2 years ago
  • Advice on a simple database architecture
    Have you looked into Amazon OpenSearch Service (https://aws.amazon.com/opensearch-service/)? You should be able to load the log files into that service and then query it there. Should simplify things a lot. Source: about 2 years ago
  • AWS Beginner's Key Terminologies
    Elasticsearch (analytics) An open-source, real-time distributed search and analytics engine used for full-text search, structured search, and analytics. OpenSearch was developed by the Elastic company. Amazon OpenSearch Service (OpenSearch Service) is an AWS-managed service for deploying, operating and scaling OpenSearch in the AWS Cloud. Https://aws.amazon.com/opensearch-service/. - Source: dev.to / over 2 years ago
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What are some alternatives?

When comparing Zendesk and Amazon Elasticsearch Service, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Amazon Kinesis - Amazon Kinesis services make it easy to work with real-time streaming data in the AWS cloud.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

PieSync - Seamless two-way sync between your CRM, marketing apps and Google in no time

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ElasticSearch - Elasticsearch is an open source, distributed, RESTful search engine.