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PieSync VS Zendesk

Compare PieSync VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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PieSync logo PieSync

Seamless two-way sync between your CRM, marketing apps and Google in no time

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • PieSync Landing page
    Landing page //
    2023-04-16
  • Zendesk Landing page
    Landing page //
    2024-05-06

PieSync features and specs

  • Two-Way Sync
    PieSync offers two-way synchronization, ensuring that data is continuously updated across all platforms in real-time. This eliminates data silos and ensures consistency.
  • User-Friendly Interface
    The platform features a clean, intuitive interface, making it easy for non-technical users to set up and manage integrations quickly.
  • Pre-Built Connectors
    PieSync supports a wide range of applications out of the box, including popular CRMs, marketing tools, and customer support platforms, making it versatile and adaptable.
  • Customizable Sync Rules
    Users can set up custom synchronization rules and conditions to fit their specific business needs, offering flexibility in how data is managed and synced.
  • Historical Data Sync
    PieSync allows for the synchronization of historical data, not just new or modified records, ensuring comprehensive data integration.
  • Conflict Management
    The platform includes features to manage data conflicts such as prioritizing data sources, ensuring that the most accurate information is retained.

Possible disadvantages of PieSync

  • Pricing
    PieSync can be relatively expensive compared to some other data integration options, which may be a barrier for small businesses or startups.
  • Limited Advanced Features
    While great for basic needs, PieSync may lack the advanced functionality required for more complex integration scenarios.
  • Dependency on Third-Party APIs
    The platform's performance and reliability can be affected by the third-party applications it connects to, which may occasionally cause sync delays or failures.
  • Learning Curve for Complex Configurations
    Although the interface is user-friendly, setting up complex synchronization rules and configurations can require a learning curve and may require some technical understanding.
  • Support Limitations
    Customer support, while generally good, has been reported by some users to be limited, especially for more complex queries or problems.
  • Data Sync Frequency
    Depending on the subscription plan, the frequency of data synchronization might be limited, which could be an issue for businesses requiring near-instant data updates.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of PieSync

Overall verdict

  • Overall, PieSync is a well-regarded solution for businesses and individuals looking to improve data synchronization across their cloud applications. It is praised for its ease of use, reliability, and the breadth of its integrations. However, the suitability of PieSync depends on specific business requirements and the particular software ecosystem being used.

Why this product is good

  • PieSync is considered a good tool for many because it provides seamless two-way synchronization between various cloud applications, helping to ensure your data is consistent and up-to-date across different platforms. It simplifies data management by offering pre-built connectors for a wide range of applications, reducing the need for manual data entry and minimizing errors. Furthermore, PieSync operates in the background, providing continuous syncing without the need for constant monitoring, which enhances productivity and efficiency for businesses.

Recommended for

    PieSync is particularly recommended for small to medium-sized businesses and professionals who need to ensure that their customer data and other crucial information stay synchronized across multiple platforms. This includes businesses using Customer Relationship Management (CRM) systems, marketing automation tools, support systems, and other cloud-based applications that benefit from seamless data integration.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

PieSync videos

+ Add

Honest Review Of PieSync - Is It A Zapier Killer?

More videos:

  • Tutorial - PieSync Review & Tutorial: Sync all of your cloud app CRM contacts
  • Review - Piesync Review - Beginners Guide PREVIEW by Bizversity.com

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to PieSync and Zendesk)

PieSync

Zendesk

Data Integration
100 100%
Data Integration
0% 0
Customer Support
0 0%
Customer Support
100% 100
Web Service Automation
100 100%
Web Service Automation
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare PieSync and Zendesk

PieSync Reviews

7 Zapier Alternatives for Workflow Automation Worth Considering in 2022
Does your business spend hours doing manual data entry? If so, you should upgrade to Piesync, which is designed with customer data synchronization. It allows two-way synching for all apps and devices to allow you to update your customer data in an organized manner.
Source: teckers.com
Best iPaaS Softwares
PieSync from HubSpot takes care of syncing your contacts between your favorite cloud apps two-way and in real-time, so you can focus on building your business. Empower your SaaS Stack with tailor-made bridges between cloud-based apps.
Source: iotbyhvm.ooo
Top 10 Data Integration Software: An Overview 28 Jan 2019
PieSync is a great data integration tool for those looking to sync their contacts with other applications. How it works is PieSync works in the background, syncing your contacts in real-time with all your favorite marketing apps. Some popular tools you can connect with include MailChimp, Hubspot, Nimble, Salesforce and more.
Source: mopinion.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

PieSync mentions (0)

We have not tracked any mentions of PieSync yet. Tracking of PieSync recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing PieSync and Zendesk, you can also consider the following products

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MuleSoft Anypoint Platform - Anypoint Platform is a unified, highly productive, hybrid integration platform that creates an application network of apps, data and devices with API-led connectivity.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Boomi - The #1 Integration Cloud - Build Integrations anytime, anywhere with no coding required using Dell Boomi's industry leading iPaaS platform.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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