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Zendesk VS Algolia

Compare Zendesk VS Algolia and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Algolia logo Algolia

Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Algolia Landing page
    Landing page //
    2023-10-19

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Algolia videos

+ Add

Discover Algolia #1 - When To Use (and not to use) Algolia

More videos:

  • Review - Algolia Search – The fastest prestashop module
  • Review - What is Algolia?

Category Popularity

0-100% (relative to Zendesk and Algolia)

Zendesk

Algolia

Customer Support
100 100%
Customer Support
0% 0
Custom Search Engine
0 0%
Custom Search Engine
100% 100
Help Desk
100 100%
Help Desk
0% 0
Custom Search
0 0%
Custom Search
100% 100

User comments

Share your experience with using Zendesk and Algolia. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Algolia

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Algolia Reviews

Top 9 Best WordPress Search Plugins To Improve Default Searches
This should allow a sufficient number of searches for many websites, so it’s worth checking out. Be sure to install Algolia’s official WordPress plugin to integrate it into your website.
Source: winningwp.com
4 Leading Enterprise Search Software to Look For in 2022
Algolia is a SaaS-based enterprise search software using RESTful API for websites and applications. Search Algolia API provides high performance and less than 10 ms of data response on average.
Source: ascendixtech.com
Top 10 Site Search Software Tools & Plugins for 2022
Algolia is a powerful search API that comes with a full-featured search engine. The lightning-fast search engine is typo-tolerant and language-aware, which helps to improve search relevance. It’s highly customizable so you can create unique search experiences for your customers.
Source: influencermarketinghub.com
Best Elasticsearch alternatives for search
Algolia is your standard choice of the Elasticsearch alternatives, having shot to popularity thanks to their low latency search and easy to implement prebuilt component library, Algolia Instant Search.
Source: relevance.ai
5 Open-Source Search Engines For your Website
Typesense is a fast, typo-tolerant search engine for building delightful search experiences. It claims that it is an Easier-to-Use ElasticSearch Alternative & an Open Source Algolia Alternative.
Source: vishnuch.tech

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Algolia. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Algolia mentions (3)

What are some alternatives?

When comparing Zendesk and Algolia, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ElasticSearch - Elasticsearch is an open source, distributed, RESTful search engine.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Apache Solr - Solr is an open source enterprise search server based on Lucene search library, with XML/HTTP and...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Typesense - Typo tolerant, delightfully simple, open source search 🔍

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