You Need A Wiki Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

You Need A Wiki mentions (12)

• How do you organise your information?

  Personally I use YNAW (You Need A Wiki), which makes you a wiki using google drive, I know obsidian is also good but it just doesn't jive right for me. Source: 6 months ago

• Is it Common Practice to use a “Dev Wiki”?

  I personally use google drive, and use https://youneedawiki.com/ to display it as a wiki. Completely free. Source: about 1 year ago

• Looking for an oddly specific Wiki service feature. Is there one that does this?

  Is there a wiki that has a sidebar which uses some kind of expandable / collapsable folder structure that makes the taxonomy really clear? Here's an example as used in youneedawiki. I really like how clear and fast it is to see where you are in any particular knowledge branch. Source: about 1 year ago

• Ask HN: Making the best of GitHub and Google Docs for a new startup

  Trying to nail down what tools we will use as a fully remote team needing to work asynchronously. We will have paid versions of GitHub (Teams) and Google Workspace for email / calendar and docs. I did look at notion, clickup but I honestly think I prefer limiting our spend on an extra tool. What I like about notion is how its got a wiki structure, and this is where G-Docs leaves us short. The performance of... - Source: Hacker News / over 1 year ago

• How do YOU collect your notes and thoughts before writing?

  There's an add-on to Google drive called "You Need a Wiki" that lets you build your own Wikipedia out of folders and Google Docs. The ability to add links between sites and documents makes it an excellent way to organise research and notes. Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago