Software Alternatives, Accelerators & Startups

Write.as VS LiveAgent

Compare Write.as VS LiveAgent and see what are their differences

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Write.as logo Write.as

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Write.as Landing page
    Landing page //
    2023-01-19
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Write.as features and specs

  • Simplicity
    Write.as provides a minimalist and distraction-free writing experience, focusing solely on the content without the usual clutter of other blogging platforms.
  • Anonymity
    Users can post content anonymously, which is ideal for those who want to share thoughts without revealing their identity.
  • Privacy
    The platform emphasizes privacy, with no tracking, ads, or third-party cookies, giving users peace of mind.
  • Markdown Support
    Write.as uses Markdown for formatting, making it easy for users familiar with Markdown to format their posts quickly.
  • Speed
    The platform is lightweight and fast, ensuring a quick and seamless writing and reading experience.

Possible disadvantages of Write.as

  • Limited Features
    Due to its minimalist approach, it lacks many features found in other blogging platforms, such as custom themes, plugins, or advanced SEO tools.
  • Subscription Cost
    While Write.as offers a free version, some of the more desirable features, like custom domains and multiple blogs, require a paid subscription.
  • Customization
    Users have limited options for customizing the appearance of their blogs, which might be a drawback for those who want a highly personalized site.
  • Limited Community Interaction
    Unlike some other blogging platforms, Write.as does not have features like comments or community engagement tools out of the box.
  • Learning Curve with Markdown
    Users unfamiliar with Markdown may find it challenging to format their posts initially, requiring a learning curve.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Write.as

Overall verdict

  • Overall, Write.as is a good choice for users who value simplicity and privacy in a blogging platform. It may not be suitable for those looking for advanced features, extensive customization, or robust multimedia integration, but it excels in delivering a straightforward and user-friendly writing experience.

Why this product is good

  • Write.as is a minimalist blogging platform designed to provide a distraction-free writing experience. It focuses on simplicity, privacy, and ease of use, making it appealing for users who want to write and publish content without dealing with complex features or ads. The platform supports Markdown, enables anonymous posting, and offers a clean, unobtrusive design.

Recommended for

  • Writers seeking a minimalist and distraction-free environment
  • Privacy-conscious individuals who want to blog anonymously
  • Users who prefer a simple and clean interface
  • Bloggers interested in focusing solely on content creation

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Write.as videos

Write.as & Why I Use elementary OS

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Write.as and LiveAgent)
Blogging
100 100%
0% 0
Customer Support
0 0%
100% 100
CMS
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Write.as and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Write.as and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Write.as and LiveAgent

Write.as Reviews

25+ Medium Alternative Platforms for Publishing Articles
Write.as is a proprietary blogging platform for people who love to write and have no intentions of building a brand. Anonymous writers can hide their identity via the service, which only holds on to minimal information about its publishers. This new system weeds away marketers or those who want to build perception, so if you just enjoy the joy of writing without worrying...
Source: forgefusion.io
9 Best Medium Alternatives for Making Money With Your Writing in 2023
Write.as offers a clean, ultra-minimalistic, and ad-free user experience where the content takes center stage. Even the author can take a backseat, as one of the main features of the platform is anonymous posting without creating an account. That said, account-less posts only stay live for 1 hour.

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Write.as seems to be more popular. It has been mentiond 60 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Write.as mentions (60)

  • ActivityPub Fuzzer: Improving Testing in the Fediverse
    There's a lot of it on the Fediverse tech circles. I find a lot of it through following the #Fediverse tag on Mastodon. Bandwagon.fm: A federated platform for musicians and fans: https://bandwagon.fm/ Bonfire: A modular server for building communities with a wide variety of services: https://bonfirenetworks.org/ write.as: "Type words, put them on the internet." https://write.as/. - Source: Hacker News / 8 months ago
  • Personal blogs are back, should niche blogs be next?
    And it's very easy to start with something that is also "social": - https://write.as - a https://writefreely.org instance that also syncs with Mastodon, so people can see/discover/subscribe/ comment on your posts without extra hassle of setting up comments or other privacy invading tools. - https://bearblog.dev - just text, very simple and quick to get started. - Source: Hacker News / 9 months ago
  • Introducing the Write.as MCP Server: Anonymous Publishing Gets AI Superpowers
    The Write.as MCP Server transforms how AI systems interact with Write.as, the minimalist blogging platform beloved for its simplicity and privacy-first approach. By implementing the Model Context Protocol (MCP), this server enables LLMs, agents, and applications to create, retrieve, and manage anonymous posts without requiring any credentials whatsoever. - Source: dev.to / about 1 year ago
  • Show HN: LinkedIn sucks, so I built a better one
    There's a ton of those platforms, varying from extremely unknown to fairly well established. I'm pretty sure multiple of them end up as a Show HN every year. The only thing on your list they generally don't do is domain registration, but keeping that separate is generally a good thing. Sibling mentioned bearblog.dev, I'll mention write.as[1]. [1]: https://write.as/. - Source: Hacker News / over 1 year ago
  • WriteFreely: An open source platform for building a writing space on the web
    I'd noticed some years back that this project seems to have started with a pretty strong anonymity story: https://write.as/ That seemed to diminish in emphasis a few years ago, stopped accepting accounts that didn't give you a credit card end of 2021, and some year recently (last year? I forgetโ€ฆ) seemed as though the warrant canary missed a couple updates. (It's up to date now, with an assertion of no warrants... - Source: Hacker News / almost 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Write.as and LiveAgent, you can also consider the following products

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Medium - Welcome to Medium, a place to read, write, and interact with the stories that matter most to you.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.