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When I Work VS CloudTalk

Compare When I Work VS CloudTalk and see what are their differences

When I Work

When I Work is an employee scheduling and communication app using the web, mobile apps, text messaging, social media, and email.

When I Work Landing page
Rating
0 reviews
Alternatives Is it good?
CloudTalk

Work locally, grow globally

CloudTalk Landing page
Rating
0 reviews
Pricing
Open source Paid Free trial $25 / Monthly
Alternatives Is it good?
SIPNEX
Carrier-grade call tracking with dynamic number insertion, per-campaign tracking numbers, real-time CDRs, and A-level STIR/SHAKEN attestation. Know which campaigns drive calls. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, When I Work seems to be more popular. It has been mentioned 6 times since March 2021.

social mentions
6 vs 0
Employee Scheduling popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

When I Work
CloudTalk
Website wheniwork.com cloudtalk.io
Pricing
Official pricing
Open source Paid Free trial $25 / Monthly Official pricing
Platforms —
Browser Windows Mac OSX Linux iOS Android +3
Company — Startup from Slovakia · 2018
Listed in
Employee Scheduling Time Tracking Time Management Work Collaboration +1
Communication Enterprise Communication Call Center Software VoIP +1

About When I Work and CloudTalk

In their own words, as submitted to SaaSHub.

When I Work
CloudTalk

No description of When I Work yet.

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to...

Read more about CloudTalk

Features and specs

What each product offers, as listed by its team.

When I Work 5 features
CloudTalk 6 features
  • User-Friendly Interface
    When I Work offers a clean, intuitive interface that both employers and employees find easy to navigate, making scheduling and communication straightforward.
  • Mobile Accessibility
    The mobile app allows employees to check schedules, request time off, and communicate from anywhere, enhancing flexibility and accessibility.
  • Efficient Scheduling
    Automated scheduling features help managers save time by quickly creating and adjusting schedules based on employee availability and business needs.
  • Time Tracking Integration
    When I Work integrates time tracking and attendance, simplifying payroll processes and ensuring accurate timekeeping.
  • Employee Management
    The platform supports streamlined employee management with tools for communication, task assignment, and shift reminders.

Possible disadvantages

  • Cost
    While powerful, When I Work can be relatively expensive, especially for smaller businesses with tight budgets.
  • Limited Customization
    Some users have reported that the software offers limited customization options for specific business needs and scheduling intricacies.
  • Learning Curve
    Although generally user-friendly, some features may have a learning curve for new users, particularly those who are not tech-savvy.
  • Customer Support
    While adequate, some users have experienced delays or difficulties in getting timely support from the customer service team.
  • Feature Limitations in Basic Plan
    The basic plan may not include all the advanced features, requiring an upgrade to access the full range of functionalities.
  • Call Recording
  • International Numbers
  • Automated Call Distribution
  • Interactive Voice Response
  • Call Forwarding
  • Click to Call

Analysis

An editorial look at what each product does well and who it suits.

When I Work
CloudTalk

Overall verdict

  • When I Work (wheniwork.com) is generally considered a good scheduling and workforce management tool.

Why this product is good

  • When I Work is praised for its user-friendly interface, ease of scheduling, and communication features that streamline shift management. It offers time tracking, team messaging, and integration capabilities to assist in simplifying workforce operations.

Recommended for

    When I Work is recommended for small to medium-sized businesses looking for an efficient and intuitive platform to manage employee schedules, track time, and facilitate communication between team members. It is particularly useful for industries such as retail, healthcare, hospitality, and restaurant services where shift work is common.

Overall verdict

  • CloudTalk is considered a strong choice for businesses that require a reliable and scalable cloud-based phone system with advanced features. Customer reviews generally highlight its ease of use, extensive functionality, and excellent customer support.

Why this product is good

  • CloudTalk is often praised for its user-friendly interface, robust features such as call analytics, CRM integrations, and automated call distribution. It is particularly beneficial for businesses looking to streamline their communication processes and improve customer service through a cloud-based phone system.

Recommended for

    CloudTalk is recommended for small to medium-sized businesses, contact centers, and enterprises that need a comprehensive virtual phone system. It's especially beneficial for those looking to enhance their customer support capabilities and improve internal communication.

Videos

Walkthroughs and reviews on video.

When I Work 2 videos + Add
CloudTalk 5 videos + Add

Digital Unboxing: When I Work

More videos

  • Review - When I Work - Review and Edit Timesheets

CloudTalk - video review & short demo

More videos

  • Review - Getting Started with CloudTalk - Phone System Overview
  • Review - LiveAgent + CloudTalk - Integration Overview
  • Review - How CloudTalk helped Boataround grow from a start-up to a world leader
  • Demo - We are Launching Our Remastered CloudTalk Go Application

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
When I Work
CloudTalk
100% 100%
Employee Scheduling
0% 0%
0% 0%
Communication
100% 100%
100% 100%
Time Tracking
0% 0%
0% 0%
VoIP
100% 100%

User comments

Share your experience with using When I Work and CloudTalk. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

When I Work no reviews yet
CloudTalk no reviews yet
  • The 9 Best Paid and Free WhenIWork Alternatives
    everhour.com · Jun 2023

    Whether you’ve grown tired of When I Work or are looking to change things up and see if there’s an app that’s better out there – then this article is for you. In just a moment, we will walk you through nine different...

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

When I Work 6 mentions
CloudTalk 0 mentions
  • Employee calendars that all super admins have access to
    How are the users accessing these calendars if you don't create accounts for them? What you probably want is a work scheduling service like when I work: https://wheniwork.com. Source: over 3 years ago
  • Volunteer schedule with varying hours
    You could try something like this: https://wheniwork.com. Source: about 4 years ago
  • Labour as a percentage of sales.
    I record all of our takings through a spreadsheet and from this I add our takings into wheniwork.com and get my labour as a percentage of sales. Source: about 5 years ago

View more

Tracking CloudTalk since Mar 2021.

Alternatives to When I Work and CloudTalk

When comparing When I Work and CloudTalk, you can also consider the following products.

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