Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Tactical RMM. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Https://github.com/amidaware/tacticalrmm Its rather a PITA to setup (needs a domain name that you can update TXT records on for its certs) once setup, its a VERY nice RMM. Source: over 1 year ago
Tactical rmm: phenomenal open source tool. Https://github.com/amidaware/tacticalrmm. Source: over 1 year ago
If your in a pinch and dont want to commit to a vendor just yet you can buy yourself time and deploy TacticalRMM. Its free ($50/m sponsorship gets you code signing). It can integrate with Screenconnect, Splashtop, and Teamviewer but comes built in with meshcentral (which works well, just doesn't do multi-monitor as well as say screen-connect). It does patching really well and scripting is very strong too. Its a... Source: over 1 year ago
I did locate a brilliant Open Source RMM - tacticalRMM (https://github.com/wh1te909/tacticalrmm, https://wh1te909.github.io/tacticalrmm/) which I have now been using for quite a while and this works great for remote control and monitoring. Plus they have a fairly active Discord Server for support and discussion. Source: over 2 years ago
I am pretty noob at certs and renewals but managed to get https working on my internal server from the initial setup of TacticalRMM. During the install it sets you up with certbot and I'm on version 0.40.0. I completed a DNS challenge on my live domain and boom it worked now I was able to make it work after making some local DNS records for my server. Now it is coming up with renewal and I cannot figure it out. Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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