Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Level.io Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Level.io mentions (34)

• Monitor Server Status Up or Down

  Level.io does this plus a whole lot more. As some have mentioned already, ideally there are lists of things to monitor. These can all be added to a policy along with up/down status and applied to devices. Source: 11 months ago

• Alternative to Teamviewer / AnyDesk for remote connection

  Level.io works from a browser, so no client needed on the controlling computer. Source: 11 months ago

• Web Application for running powershell locally

  With Level.io you can create a script library and then run them on one (or many) target devices. They could be run on the local client that is being used as well, which is what I believe you're asking for. This all works via an agent that checks in to the service and is responsible for the queueing and running off the scripts. Source: 12 months ago

• Ticketing System + RMM recommendations

  Take a look at level.io for RMM. Free trial, no commitment, and no need to get a quote or talk to sales. Works for Windows, Mac, and Linux. Source: about 1 year ago

• RMM software recommendations for a small business?

  I'd recommend checking out Level (https://level.io). They charge a flat $1 per endpoint. Source: about 1 year ago