Software Alternatives & Reviews

Tactical RMM VS Zendesk

Compare Tactical RMM VS Zendesk and see what are their differences

Tactical RMM logo Tactical RMM

Tactical RMM is a remote monitoring & management tool for Windows computers, built with Django, Vue and Golang. It uses an agent written in Golang and integrates with MeshCentral

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Tactical RMM Landing page
    Landing page //
    2023-09-09
  • Zendesk Landing page
    Landing page //
    2022-03-08

Tactical RMM videos

Open Source RMM | Free RMM | Tactical RMM - Installation Procedure

More videos:

  • Review - Tactical RMM - Front End Walkthrough
  • Review - Tactical RMM/Sysmon

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Tactical RMM and Zendesk)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
IT Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Tactical RMM and Zendesk

Tactical RMM Reviews

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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Zendesk might be a bit more popular than Tactical RMM. We know about 7 links to it since March 2021 and only 5 links to Tactical RMM. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Tactical RMM mentions (5)

  • Searching RMM software for few endpoints
    Https://github.com/amidaware/tacticalrmm Its rather a PITA to setup (needs a domain name that you can update TXT records on for its certs) once setup, its a VERY nice RMM. Source: over 1 year ago
  • Need to Replace Kaseya ASAP
    Tactical rmm: phenomenal open source tool. Https://github.com/amidaware/tacticalrmm. Source: over 1 year ago
  • Need to Replace Kaseya ASAP
    If your in a pinch and dont want to commit to a vendor just yet you can buy yourself time and deploy TacticalRMM. Its free ($50/m sponsorship gets you code signing). It can integrate with Screenconnect, Splashtop, and Teamviewer but comes built in with meshcentral (which works well, just doesn't do multi-monitor as well as say screen-connect). It does patching really well and scripting is very strong too. Its a... Source: over 1 year ago
  • From MSP to IT Manager/SysAdmin/NetAdmin
    I did locate a brilliant Open Source RMM - tacticalRMM (https://github.com/wh1te909/tacticalrmm, https://wh1te909.github.io/tacticalrmm/) which I have now been using for quite a while and this works great for remote control and monitoring. Plus they have a fairly active Discord Server for support and discussion. Source: about 2 years ago
  • Certbot Renewal issue
    I am pretty noob at certs and renewals but managed to get https working on my internal server from the initial setup of TacticalRMM. During the install it sets you up with certbot and I'm on version 0.40.0. I completed a DNS challenge on my live domain and boom it worked now I was able to make it work after making some local DNS records for my server. Now it is coming up with renewal and I cannot figure it out. Source: over 2 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Tactical RMM and Zendesk, you can also consider the following products

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Atera - Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Level.io - Flexible, intuitive, and secure remote monitoring and management (RMM) software. Control and manage your devices securely, right in your browser, from anywhere in the world. Get started today.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!