Software Alternatives, Accelerators & Startups

VEED VS LiveAgent

Compare VEED VS LiveAgent and see what are their differences

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VEED logo VEED

Simple Online Video Editing

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • VEED Landing page
    Landing page //
    2023-10-20
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

VEED

Website
veed.io
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
United Kingdom

VEED features and specs

  • User-Friendly Interface
    VEED provides an intuitive and easy-to-navigate interface, making video editing accessible even for beginners.
  • Cloud-Based
    Being a cloud-based platform, VEED allows users to access and edit their videos from any device with an internet connection.
  • Rich Feature Set
    VEED offers a variety of features including subtitles, filters, and effects, enabling users to produce professional-quality videos.
  • Quick Export
    Videos can be processed and exported quickly without the need for extensive rendering times.
  • Collaboration Tools
    Teams can collaborate efficiently through shared projects and commenting features.

Possible disadvantages of VEED

  • Subscription Costs
    Some of the advanced features require a subscription, which may be costly for some users.
  • Internet Dependent
    As a cloud-based service, VEED's performance is highly reliant on stable internet connectivity.
  • Limited Offline Functionality
    Users may find it challenging to work on their projects in environments without internet access.
  • Feature Limitations Compared to High-End Software
    While feature-rich, VEED may not offer some of the advanced functionalities found in more sophisticated video editing software such as Adobe Premiere or Final Cut Pro.
  • Privacy Concerns
    Storing and processing videos in the cloud may raise privacy concerns for some users, especially for sensitive content.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of VEED

Overall verdict

  • Overall, VEED is considered a good choice for those looking for an easy-to-use online video editor with comprehensive features. Its intuitive platform and versatile tools are praised, although some users might find advanced features limited compared to high-end software.

Why this product is good

  • VEED (veed.io) is known for its user-friendly interface and wide range of features that cater to both beginners and professionals in video editing. It offers convenient online video editing tools that do not require downloads or installations, making it accessible and efficient for quick editing tasks. VEED also supports a variety of formats and offers features like subtitles, text overlay, filters, and more.

Recommended for

    VEED is highly recommended for content creators, marketers, educators, and individuals who need to produce or edit videos quickly without the complexity of professional-grade software. It is especially suitable for those who work on social media content or require video edits on-the-go.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

VEED videos

For earning money

More videos:

  • Review - Creating social media videos with subtitles in less than 7 minutes - VEED.IO review
  • Review - Pricing FAQ's VEED.IO
  • Review - veed ads review

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to VEED and LiveAgent)
Video
100 100%
0% 0
Customer Support
0 0%
100% 100
AI
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing VEED and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using VEED and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare VEED and LiveAgent

VEED Reviews

11 Best Video-Making Tools for Kids (2025)
Veed is a web-based editor thatโ€™s accessible and straightforward, with tools for adding subtitles, audio, and special effects. Its ease of use and social media optimization make it a great choice for young creators, especially those working on school projects or personal content. Veedโ€™s collaborative tools also make it a good fit for group work in educational settings.
Top 10 Best Animoto Alternatives For Stunning Video Creation
Video eยญditing has found a new champion: VEED. Perfect for individuals and teยญams alike, VEEDโ€˜s collaborative tools streamlineยญ editing. Its interface is useยญr-friendly โ€“ trimming, cropping, and effects areยญ a breeze. What makeยญs VEED special? No experieยญnce required!
Source: sharetool.net
Top 10 AI Subtitle Generators to Try in 2024
VEED is a powerful AI tool that makes video editing simple. It lets you easily add subtitles, use filters, and customize your videos. Perfect for creators who want to make their videos more accessible, VEED supports many languages and works well with popular social media sites.
The 9 Best Vimeo Alternatives on the Market in 2024
Veed.io is an editing-forward video platform that helps creatives build better content. While it offers screen recording features, this is not the main focus of the product. VEED offers many options for content creators to produce better video, add enhancements and automated text features, and produce more content faster with templates and graphic design resources.
Source: www.loom.com
Top 10 AI Video Generators to Use in 2023
Another app on our list of AI video generators is VEED. It has an easy-to-use video editor which allows you to work on any part of your project, making it a more customisable alternative.

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, VEED seems to be more popular. It has been mentiond 61 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

VEED mentions (61)

  • Ken Griffin the (Manager) Sets the Price! Saying the quiet part out loud!!
    Where is the source, veed.io has an AI voice generator! Source: over 2 years ago
  • Video Editor Library
    I have been looking for some simple opensource library that allows users to edit videos like veed.io or canva's video editor but I am unable to find any. The one library I found was remotion but that seems to be more extensive. Are there any alternates? Source: almost 3 years ago
  • RU POV: Footage from a Russian Army stronghold in the Orekhovo direction - Channel One
    There are many tools that let you add subtitles via graphical editor instead. I've used the veed.io free web app and found it very easy to use. Source: almost 3 years ago
  • List of The Best A.I Video Tools [Updated Frequently]
    Used veed.io for a while, it's pretty decent. Source: about 3 years ago
  • I created a YouTube video based on AI only using AI from the thumbnail to the script, text to speech and even the editing. It all took no more than 10 to 15 minutes.
    Thanks for the support! For the script I used chat gpt, for the voiceovers the best website I could find was eleven labs (it has the realest voice but you only get 10000 words for free but you can easily switch emails). For the editing I used canva ( I think its the best because you get a 30 day free trial and that's where I got every video from plus its drag and drop) and for the subtitles I used veed.io (its... Source: about 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing VEED and LiveAgent, you can also consider the following products

InVideo.io - Create thumb-stopping videos in mins for just $10/month even if you've never edited a video before!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Kapwing - Collaborative video editor for modern creative teams

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

CapCut - CapCut apk is nothing but an all-inclusive video editor we were all waiting for. CapCut or ViaMaker has not become the newest sensation of the video making and editing world for all.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.