Software Alternatives, Accelerators & Startups

UserVoice VS Reference.com

Compare UserVoice VS Reference.com and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

UserVoice logo UserVoice

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Reference.com logo Reference.com

Reference.com is the #1 question answering service that delivers the best answers from the web and real people - all in one place.
  • UserVoice Landing page
    Landing page //
    2023-10-14
  • Reference.com Landing page
    Landing page //
    2023-09-27

UserVoice features and specs

  • User Feedback Gathering
    UserVoice allows businesses to collect feedback directly from users, helping to prioritize product improvements based on actual user needs.
  • Customization
    The platform is highly customizable, which allows organizations to tailor it to their specific needs and branding requirements.
  • Integration with Other Tools
    UserVoice integrates with other popular tools like Slack, Jira, and Salesforce, making it easier to consolidate feedback and manage workflows.
  • Analytics and Reporting
    Robust analytics and reporting tools provide actionable insights into user feedback trends and sentiment.
  • User Engagement
    Features like voting and commenting encourage user participation and create a sense of community.
  • Scalability
    The platform can scale to accommodate organizations of various sizes, from startups to large enterprises.

Possible disadvantages of UserVoice

  • Pricing
    UserVoice can be expensive for small businesses or startups, making it less accessible for organizations with limited budgets.
  • Learning Curve
    There can be a steep learning curve for new users, which might require additional training and onboarding.
  • Limited Customization at Lower Tiers
    While the platform is customizable, lower-tier plans offer limited customization options compared to higher-tier plans.
  • Complexity
    Advanced features and integrations can add complexity, which may require dedicated staff for proper management.
  • Response Time
    Some users have reported slower response times from customer support, which can be frustrating during critical issues.
  • Feature Clutter
    The abundance of features can sometimes feel overwhelming, making navigation and usage less intuitive for some users.

Reference.com features and specs

  • Comprehensive Information
    Reference.com provides a broad range of information across various topics, making it a versatile resource for quick fact-checking and general knowledge.
  • Search Functionality
    The website features a user-friendly search bar that allows users to quickly find information on specific queries without navigating through multiple categories.
  • Accessible Language
    Content on Reference.com is often written in clear and accessible language, making it easy for users of all ages and education levels to understand.
  • Free Access
    Most of the content on Reference.com is available for free, allowing users to access a wealth of information without any subscription or cost barriers.

Possible disadvantages of Reference.com

  • Advertisements
    The site contains numerous advertisements, which can be distracting and may detract from the user experience by slowing down page load times.
  • Generalized Information
    Due to its broad focus, some information on Reference.com can be generalized and may lack depth compared to specialized resources.
  • Source Credibility
    The credibility of the information can vary, as Reference.com aggregates content from a variety of sources, some of which may not be highly reputable.
  • Lack of Academic References
    The website does not consistently provide sources or citations for its information, which can be a drawback for users seeking verified academic references.

Analysis of UserVoice

Overall verdict

  • UserVoice is a good solution for businesses looking to systematically incorporate customer feedback into their product development process. It is particularly beneficial for organizations seeking to improve customer engagement and make data-driven decisions.

Why this product is good

  • UserVoice is a popular platform for gathering and managing customer feedback. It provides tools for users to submit, vote, and discuss ideas, which can help companies prioritize product development based on customer demand. The platform is praised for its ease of use, integration capabilities with other tools, and its robust reporting features, which allow businesses to track feedback trends and measure customer satisfaction effectively.

Recommended for

    UserVoice is recommended for medium to large-sized businesses, product managers, customer experience teams, and any organization looking to foster a more interactive relationship with their customer base to drive product improvements. It suits industries where customer feedback is a critical component of growth and innovation, such as technology, software development, and digital services.

UserVoice videos

UserVoice Review

More videos:

  • Tutorial - How to Use Customer Feedback on Your Product by UserVoice CEO
  • Review - UserVoice

Reference.com videos

No Reference.com videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to UserVoice and Reference.com)
Customer Feedback
100 100%
0% 0
Languages
0 0%
100% 100
User Feedback
100 100%
0% 0
Translation Management
0 0%
100% 100

User comments

Share your experience with using UserVoice and Reference.com. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare UserVoice and Reference.com

UserVoice Reviews

10 Best Canny Alternatives and Competitors in 2025
UserVoice is a Canny.io alternative that dives deeper into customer feedback. While Canny offers feedback based on upvoting, UserVoice goes further by collecting feedback from multiple avenues including email, questionnaires, chat, and automated feedback forms. Use this tool to leverage user feedback and build more innovative products. โš’๏ธ
Source: clickup.com
17 Best Canny Alternatives in 2024
UserVoice is a customer feedback management tool that helps you collect, organize and prioritize all of your feedback in one place. UserVoice is the most complete and most popular tool for collecting feedback from your users and employees. It is also one of the few tools that can handle both internal (employee) feedback and external customer feedback.
Source: supahub.com
30+ Customer Feedback Tools comparison
For optimal user experience, your customer should not sense they are leaving your website and using another platform for feedback. The look and feel of the feedback platform must be customizable to match your design. Create and organize pages with custom content with UserVoice and ClearFlask.
Source: clearflask.com
HOW TO: Set Up a Q&A Website in Minutes โ€“ the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Customers can send in new public ideas or private messages, and your team can answer them all from one combined dashboard. There's even integrations with internet phone systems, CRMs, social networks and more to get as many of your support requests in one place as possible. UserVoice watches everything going on and combines it with your public feature requests to build a...
Source: zapier.com

Reference.com Reviews

We have no reviews of Reference.com yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Reference.com should be more popular than UserVoice. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserVoice mentions (8)

  • YARWL (Yet Another Remarkable Wishlist)
    I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: almost 4 years ago
  • Ask HN: Could you please share which SaaS you are using for your SaaS?
    - Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / over 4 years ago
  • "Help us to improve your reMarkable experience"
    I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: over 4 years ago
  • How We Use Internal Hackathons to Create New Product Features
    Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, โ€œOh yeah, I hacked that together; it was cool but with a few bugs.โ€. - Source: dev.to / over 4 years ago
  • Move features requests from Reddit?
    Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: almost 5 years ago
View more

Reference.com mentions (13)

  • Name a player who is a โ€œlegendโ€ for your team, but was never that good
    This wasn't for my team but, I was looking in this comment section for any mention of Billy Butler. Couldn't find any after maybe 2-3 minutes of looking. I remembered him being better than his stats on baseball-reference.com say he is. Maybe that was because I used to play a lot of MLB 2K11 when I was a younger. Source: over 3 years ago
  • [Newbie] Is my Powered USB Hub too close to my HF+ Discovery?
    You can use WSJT-X,FLDigi,and other programs with the sdr software,but I'm no help there,as I use ham transcievers for digital. Look on radio https://reference.com for just about anything that you're interested in. It even has a state by state section.along with a database for cities and counties. You can spend a long time on that site,and learn a lot. Source: almost 4 years ago
  • [US] This or That? - Which of these baby animals is known as a pup? [08-15-2022]
    I think a lot of this depends on the site from where Microsoft culls their answers. For rat, the first that pops up when selecting it says a baby rat is a "kit," but if you search, it changes. Squeaks and nibbles says, "A baby rat is called a kitten or a pup," whereas reference.com says "a baby rat is called a pup.". Source: about 4 years ago
  • Michael Kay on the Rich Eisen Show: "The #Yankees will not overpay for Aaron Judge, Based on what I've been hearing around Aaron Judge wants to be the highest paid position player, and would want $36M+ a year"
    Baseball reference.com shows him at 0 runs on defense, so perfectly average. NOt sure what you're looking at. I suppose statcast? I will have a look there. Source: about 4 years ago
  • The conspiracy chart. Flat earth is exactly where I expected to find it.
    The TOP response (reference.com) says 800f open air to 1500 ideal. Source: about 4 years ago
View more

What are some alternatives?

When comparing UserVoice and Reference.com, you can also consider the following products

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Microsoft Translator - Microsoft Translator is your door to a wider world.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Crowdin - Localize your product in a seamless way with Crowdin's translation management software

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Translate - Google's free service instantly translates words, phrases, and web pages between English and over 100 other languages.