UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.
Real-time, open-time content for email: countdown timers, dynamic images, live product picks, geo-targeted maps, one-click surveys, and scratch-card rewards. No code, no ESP integration, rendered fresh every time someone opens.
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Which is more popular?
Based on our record, UserVoice
seems to be more popular. It has been mentioned
8 times
since March 2021.
social mentions
8 vs 0
Customer Feedback popularity
100% vs 0%
alternatives listed
240+ vs 45
Base details
Website, pricing, platforms and company facts side by side.
User Feedback Gathering UserVoice allows businesses to collect feedback directly from users, helping to prioritize product improvements based on actual user needs.
Customization The platform is highly customizable, which allows organizations to tailor it to their specific needs and branding requirements.
Integration with Other Tools UserVoice integrates with other popular tools like Slack, Jira, and Salesforce, making it easier to consolidate feedback and manage workflows.
Analytics and Reporting Robust analytics and reporting tools provide actionable insights into user feedback trends and sentiment.
User Engagement Features like voting and commenting encourage user participation and create a sense of community.
Scalability The platform can scale to accommodate organizations of various sizes, from startups to large enterprises.
Possible disadvantages
Pricing UserVoice can be expensive for small businesses or startups, making it less accessible for organizations with limited budgets.
Learning Curve There can be a steep learning curve for new users, which might require additional training and onboarding.
Limited Customization at Lower Tiers While the platform is customizable, lower-tier plans offer limited customization options compared to higher-tier plans.
Complexity Advanced features and integrations can add complexity, which may require dedicated staff for proper management.
Response Time Some users have reported slower response times from customer support, which can be frustrating during critical issues.
Feature Clutter The abundance of features can sometimes feel overwhelming, making navigation and usage less intuitive for some users.
User-Friendly Interface Jimo offers a clean and intuitive interface, making it accessible and easy to navigate for users of all experience levels.
Strong Security Measures Jimo employs robust security features to protect user data, including encryption and two-factor authentication.
Comprehensive Analytics The platform provides detailed analytics and reporting tools, allowing users to gain insights into their performance and make informed decisions.
Customizable Options Jimo allows users to customize their experience, tailoring the platform to suit their specific needs and preferences.
Seamless Integration Jimo easily integrates with a wide range of third-party applications, enhancing its functionality and versatility.
Possible disadvantages
Pricing Structure Some users may find Jimo's pricing plans to be on the higher side, potentially limiting access for smaller businesses or individuals.
Learning Curve While the interface is user-friendly, some advanced features may require time to learn, posing a challenge for new users.
Limited Offline Access Jimo primarily operates online, which could be a drawback for users who require offline access to their data or tools.
Customer Support There have been occasional reports of delays in customer support response times, which can be frustrating for users needing immediate assistance.
Feature Overload Some users might feel overwhelmed by the sheer number of features available, necessitating careful consideration to avoid unnecessary complexity.
Analysis
An editorial look at what each product does well and who it suits.
UserVoiceJimo
Overall verdict
UserVoice is a good solution for businesses looking to systematically incorporate customer feedback into their product development process. It is particularly beneficial for organizations seeking to improve customer engagement and make data-driven decisions.
Why this product is good
UserVoice is a popular platform for gathering and managing customer feedback. It provides tools for users to submit, vote, and discuss ideas, which can help companies prioritize product development based on customer demand. The platform is praised for its ease of use, integration capabilities with other tools, and its robust reporting features, which allow businesses to track feedback trends and measure customer satisfaction effectively.
Recommended for
UserVoice is recommended for medium to large-sized businesses, product managers, customer experience teams, and any organization looking to foster a more interactive relationship with their customer base to drive product improvements. It suits industries where customer feedback is a critical component of growth and innovation, such as technology, software development, and digital services.
UserVoice is a Canny.io alternative that dives deeper into customer feedback. While Canny offers feedback based on upvoting, UserVoice goes further by collecting feedback from multiple avenues including email,...
UserVoice is a customer feedback management tool that helps you collect, organize and prioritize all of your feedback in one place. UserVoice is the most complete and most popular tool for collecting feedback from...
For optimal user experience, your customer should not sense they are leaving your website and using another platform for feedback. The look and feel of the feedback platform must be customizable to match your design....
Recommendations tracked on public social media and blogs since March 2021.
UserVoice8 mentionsJimo0 mentions
YARWL (Yet Another Remarkable Wishlist)
I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to...
Source:
almost 4 years ago
- Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/.
- Source: Hacker News
/
over 4 years ago
"Help us to improve your reMarkable experience"
I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but...
Source:
over 4 years ago
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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