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Upwork VS Text.com

Compare Upwork VS Text.com and see what are their differences

Upwork

Forget the old rules. You can have the best people. Right now. Right here.

Rating
5.0 · 1 review
Promote on VibeVoted
Alternatives Is it good?
Text.com

AI customer service platform — AI agent, live chat, help desk, and ticketing in one workspace. Handle support, capture leads, and turn buying signals into revenue.

Rating
0 reviews
Pricing
Paid Free trial $25 / Monthly
Promote on VibeVoted
Alternatives Is it good?
Monitask
Employee Monitoring Software with Screenshots, Internet, Activity and Time Tracking sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Upwork seems to be more popular. It has been mentioned 331 times since March 2021.

social mentions
331 vs 0
Freelance Marketplace popularity
100% vs 0%
alternatives listed
240+ vs 16

Base details

Website, pricing, platforms and company facts side by side.

Upwork
Text.com
Website upwork.com text.com
Pricing —
Paid Free trial $25 / Monthly Official pricing
Platforms —
Shopify Wordpress Webflow Messanger Facebook Messenger WhatsApp +3
Company Startup from the United States Startup from the United States · 250 - 499 employees · 2025
Listed in
Work Marketplace Freelance Marketplace Marketplace Professional Services +1
Customer Support Customer Service Help Desk And Ticketing Customer Communication Customer Experience Management Support Automation AI Agents AI +5

About Upwork and Text.com

In their own words, as submitted to SaaSHub.

Upwork
Text.com

No description of Upwork yet.

Text is an AI customer service platform built for businesses that want their support operation to generate revenue, not just reduce ticket volume. Most platforms treat support conversations as a cost to minimize. Text treats them as a sales channel — because buying signals may be hiding in...

Read more about Text.com

Features and specs

What each product offers, as listed by its team.

Upwork 6 features
Text.com 5 features
  • Large Talent Pool
    Upwork has a vast number of freelancers from various fields, enabling clients to find professionals with a wide range of skills and experience levels.
  • Flexible Work Arrangements
    Both clients and freelancers can choose from a variety of project types, including fixed-price and hourly jobs, to best suit their needs.
  • Global Access
    Upwork allows you to hire talent from around the world, increasing the diversity and pool of high-quality freelancers.
  • Escrow Payment System
    Upwork uses an escrow payment system to protect both parties. Clients deposit funds that are only released when agreed milestones are met, ensuring security.
  • Variety of Tools
    Upwork offers a variety of tools such as time-tracking software, work diaries, and real-time chat to facilitate project management and communication.
  • Ratings and Reviews
    The platform includes a ratings and reviews system, enabling clients to make informed decisions based on the experiences of others.

Possible disadvantages

  • Service Fees
    Upwork charges both freelancers and clients service fees, which can add up to a significant amount, especially for larger projects.
  • Competition for Freelancers
    Due to the large number of freelancers, competition can be fierce which might make it difficult for new freelancers to get noticed.
  • Quality Control
    While Upwork has a large talent pool, the skill level of freelancers can vary widely, requiring clients to spend time vetting candidates.
  • Platform Dependence
    Both clients and freelancers might develop dependence on the platform, making it risky if Upwork changes its policies or fee structure.
  • Limited Direct Contact Information
    Upwork restricts the initial sharing of direct contact information to avoid working outside the platform, which can complicate preliminary discussions.
  • Potential for Miscommunication
    Despite available communication tools, remote work inherently carries a risk of miscommunication due to different time zones and cultural differences.
  • Simple SMS marketing platform
    Text.com offers a straightforward interface for sending bulk SMS messages, making it accessible for businesses without technical expertise to launch text marketing campaigns quickly.
  • Two-way texting capability
    The platform supports two-way communication, allowing businesses to engage in conversations with customers rather than just broadcasting one-way messages.
  • Contact management tools
    Text.com provides tools for organizing and segmenting contact lists, which helps businesses target specific customer groups with relevant messaging.
  • Automation features
    The service includes automation capabilities such as scheduled messages and auto-replies, saving time for businesses managing customer communications.
  • Integration options
    Text.com can integrate with various third-party platforms and CRMs, allowing businesses to incorporate SMS marketing into their existing workflows.

Possible disadvantages

  • Pricing structure concerns
    Some users find the pricing tiers to be less competitive compared to other SMS marketing platforms, especially for businesses with high-volume messaging needs.
  • Limited advanced features
    Compared to more established SMS marketing competitors, Text.com may lack some advanced analytics, reporting, or campaign optimization tools that larger businesses require.
  • Customer support responsiveness
    Some users have reported slower response times from customer support when dealing with technical issues or account questions.
  • Learning curve for automation setup
    While automation features exist, setting up complex workflows can require more time and effort than expected for non-technical users.
  • Deliverability variability
    Some users have experienced inconsistent message deliverability rates, which can be a concern for time-sensitive marketing campaigns or alerts.

Analysis

An editorial look at what each product does well and who it suits.

Upwork
Text.com

Overall verdict

  • Upwork is considered a good option for both freelancers looking to find work and clients seeking skilled professionals. However, experiences can vary based on job requirements, budget, expertise level, and personal expectations.

Why this product is good

  • Upwork is a popular freelancing platform that connects clients with professional freelancers across various fields. It is known for its wide range of job categories, global talent pool, and flexible work arrangements. The platform provides tools for communication, project management, and payment to ensure a smooth experience for both clients and freelancers.

Recommended for

  • Freelancers looking for flexible work opportunities across diverse industries.
  • Clients seeking to hire skilled professionals for short-term or long-term projects.
  • Individuals who prefer remote work and have the ability to manage their projects independently.
  • Entrepreneurs and businesses that want to scale their operations by hiring specialized talent without geographical limitations.

Overall verdict

  • Text.com is a legitimate business texting and communication platform that offers reliable SMS marketing and two-way messaging tools, making it a solid choice for businesses looking to engage customers via text, though it's worth comparing against competitors for pricing and specific feature needs.

Why this product is good

  • Offers business texting solutions including bulk SMS and two-way conversations
  • Simple and memorable domain name that's easy for customers to trust and remember
  • Provides tools for customer engagement, appointment reminders, and marketing campaigns
  • Generally straightforward setup process for businesses new to SMS marketing
  • Supports integration with existing business workflows and CRM systems

Recommended for

  • Small to medium-sized businesses wanting to start SMS marketing
  • Companies looking for appointment reminder and notification systems
  • Retail businesses wanting to send promotions via text
  • Service-based businesses needing customer communication tools
  • Businesses seeking an easy-to-remember platform for text campaigns

Videos

Walkthroughs and reviews on video.

Upwork 6 videos + Add
Text.com 1 video + Add

Avoid Upwork! – Freelancers Beware: Upwork Review

More videos

  • - Upwork Review (From Someone Who Made it Work)
  • - Why Upwork Is NOT Freelance - It's TERRIBLE for Workers | #grindreel
  • - The Hard Truth about Upwork: 5 Things I Wish I knew before starting Freelancing
  • - Upwork Review From a Top-Rated Freelancer: Upwork Pros & Cons
  • - I Spent 30 Days Freelancing on Upwork

Text App Demo

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Upwork
Text.com
100% 100%
Freelance Marketplace
0% 0%
0% 0%
Customer Communication
100% 100%
100% 100%
Work Marketplace
0% 0%
0% 0%
AI Agents
100% 100%

Questions & Answers

As answered by people managing Upwork and Text.com.

What makes your product unique?

Text.com's answer:

Text App is the first AI-native customer service platform that unifies live chat, ticketing, chatbots, and automation in one intuitive workspace. Unlike legacy tools that bolt AI on top, Text Intelligence™ is built into every workflow — automatically handling inquiries, routing tickets, and assisting agents in real time. This makes support not only faster and more consistent but also easier to scale without complexity.

Why should a person choose your product over its competitors?

Text.com's answer:

Text App offers a rare combination of speed, simplicity, and scalability. Competing platforms often require multiple add-ons or complex integrations to achieve the same result. With Text App, businesses get one workspace for all customer interactions, AI automation included out of the box, and a setup that takes less than an hour. Teams can reduce repetitive tasks by up to 80% and deliver a better customer experience, all while lowering total cost of ownership.

How would you describe the primary audience of your product?

Text.com's answer:

Our primary audience is ecommerce and digital-first businesses — companies that live in the inbox and need to manage a high volume of customer interactions across web, email, and messaging apps like WhatsApp and Messenger. Text App also serves SaaS, retail, and service companies looking for AI-powered support software that can scale from 50 to 5,000 conversations a day.

What's the story behind your product?

Text.com's answer:

Text App is the result of over 20 years of building customer communication tools at Text®. We listened to thousands of companies using LiveChat, HelpDesk, and ChatBot, and saw the frustration of managing multiple disconnected products. Instead of adding another layer, we started fresh — creating one AI-first platform that brings everything together. Text App is the evolution of decades of experience, redesigned for speed, automation, and modern customer expectations.

Which are the primary technologies used for building your product?

Text.com's answer:

Text App is built as a cloud-native SaaS platform. It uses modern web technologies including React, Node.js, and scalable microservices architecture. The AI layer, Text Intelligence™, leverages large language models (LLMs), natural language processing (NLP), and machine learning pipelines trained on customer support data. It integrates natively with ecommerce platforms like Shopify and messaging apps such as WhatsApp and Messenger.

User comments

Share your experience with using Upwork and Text.com. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Upwork 5.0 · 1 review
Text.com no reviews yet

View more

We have no reviews of Text.com yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Upwork 331 mentions
Text.com 0 mentions
  • How to Make Money From Coding: A Beginner-Friendly Practical Guide
    Upwork: Great for beginners, wide variety of projects. - Source: dev.to / about 2 years ago
  • I was an actual shill for 9 months, AMA
    If you are learning web development, goto upwork.com and start doing projects. Your old projects & code is a lot more valuable than some references from a company. Source: almost 3 years ago
  • Insulin pens are driving me bonkers
    I just wanted to say, for anyone reading this far: this is the sort of thing you can hire a programmer to whip up for you to carry around on your phone. u/dark_rug just up and did it, but for anybody else finding themselves with a... Source: almost 3 years ago

View more

Tracking Text.com since Aug 2025.

Alternatives to Upwork and Text.com

When comparing Upwork and Text.com, you can also consider the following products.

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