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Unthread VS Desk365

Compare Unthread VS Desk365 and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Unthread logo Unthread

AI Customer Support over Slack

Desk365 logo Desk365

Conversational ticketing for the Microsoft 365 workplace, with Microsoft Teams, Email and more. Get started today with the free plan.
  • Unthread Landing page
    Landing page //
    2023-07-31

Unthread is a Slack-native customer support platform. We help companies to scale up their B2B support inside of Slack across shared channels, email, in-app chat and more without ever leaving Slack.

As companies move from email to Slack for support, messages often slip through the cracks. Unthread lets you set responders, expected response time, and escalation policies per customer to be sure the right people are notified and issues are always resolved quickly.

  • Desk365 Landing page
    Landing page //
    2023-10-31

Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you support customers through channels like Microsoft Teams, Email, Web Forms/Widgets, Web Portal and more. Desk365 can easily be configured to work as your internal IT support desk as well.

Desk365 is free for up to 3 active agents.

Unthread

Website
unthread.io
Pricing URL
Official Unthread Pricing
$ Details
-
Platforms
-
Edit details

Desk365

Website
desk365.io
Pricing URL
Official Desk365 Pricing
$ Details
freemium $12.0 / Monthly (All Inclusive Plan)
Platforms
Web Microsoft Teams Android iOS Cloud
Edit details

Unthread features and specs

No features have been listed yet.

Desk365 features and specs

  • Create tickets from MS Teams: Yes
  • Send surveys from Teams: Yes
  • Get SLA notification in Teams: Yes

Unthread videos

No Unthread videos yet. You could help us improve this page by suggesting one.

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Desk365 videos

+ Add

Getting Started with Desk365

Category Popularity

0-100% (relative to Unthread and Desk365)

Unthread

Desk365

Customer Support
35 35%
Customer Support
65% 65
Slack
100 100%
Slack
0% 0
Productivity
0 0%
Productivity
100% 100
Slack App
100 100%
Slack App
0% 0

User comments

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What are some alternatives?

When comparing Unthread and Desk365, you can also consider the following products

ClearFeed - ClearFeed is a conversational Support platform for Slack and MS Teams

Halp for Microsoft Teams - An internal help desk built into Teams

Slack - A messaging app for teams who see through the Earth!

Thena AI - Manage your customers in Slack

Roby - Refreshingly simple helpdesk for Slack & Teams users

Halp - Slack-first ticketing for internal helpdesk

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