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Desk365 VS Halp for Microsoft Teams

Compare Desk365 VS Halp for Microsoft Teams and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Desk365 logo Desk365

Desk365 is an AI-powered ticketing system for teams of all sizes.

Halp for Microsoft Teams logo Halp for Microsoft Teams

An internal help desk built into Teams
  • Desk365 Landing page
    Landing page //
    2023-10-31

The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval management, and Microsoft365 integration, Desk365 stands for better service, better products, and AI that truly delivers.

  • Halp for Microsoft Teams Landing page
    Landing page //
    2023-08-25

Desk365

Website
desk365.io
Pricing URL
Official Desk365 Pricing
$ Details
freemium $12.0 / Monthly (Standard plan)
Platforms
Web Microsoft Teams Android iOS Cloud
Edit details

Halp for Microsoft Teams

Website
halp.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Desk365 features and specs

  • Create tickets from MS Teams
  • Send surveys from Teams
  • Get SLA notification in Teams

Halp for Microsoft Teams features and specs

  • Seamless Integration
    Halp integrates directly with Microsoft Teams, allowing users to manage and track support tickets from within the Teams environment without needing to switch applications.
  • Easy Ticket Creation
    Users can create and manage help desk tickets effortlessly with simple commands and message actions directly within the Teams chat interface.
  • Automated Workflow
    Halp automates several help desk processes, improving efficiency by routing tickets to the right channels and providing automated follow-up reminders.
  • Customizable Forms
    The integration offers customizable forms to ensure that tickets collect all necessary information from the start, reducing back-and-forth communication.
  • Real-time Notifications
    Users receive real-time notifications about ticket status updates, ensuring they always have up-to-date information.

Possible disadvantages of Halp for Microsoft Teams

  • Complex Initial Setup
    Initial setup and configuration might require additional time investment and technical expertise to align with existing workflows.
  • Limited Offline Capability
    Since Halp operates within Microsoft Teams, users cannot access ticketing functions offline, which may hinder productivity in low-connectivity environments.
  • Dependency on Teams
    The tool is heavily reliant on Teams, so any outages or issues within Teams can directly affect help desk operations conducted through Halp.
  • Cost Consideration
    While Halp provides several advanced features, these may come at an additional cost, which organizations need to consider in budgeting and overall ROI analysis.
  • Learning Curve
    New users, especially those unfamiliar with Teams integrations, might face a learning curve in utilizing all features effectively.

Desk365 videos

+ Add

Getting Started with Desk365

Halp for Microsoft Teams videos

+ Add

Halp for Microsoft Teams | Installation and making a ticket

More videos:

  • Review - Halp for Microsoft Teams | Installing Halp to Teams

Category Popularity

0-100% (relative to Desk365 and Halp for Microsoft Teams)

Desk365

Halp for Microsoft Teams

Customer Support
62 62%
Customer Support
38% 38
Help Desk
58 58%
Help Desk
42% 42
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

Share your experience with using Desk365 and Halp for Microsoft Teams. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Halp for Microsoft Teams seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Desk365 mentions (0)

We have not tracked any mentions of Desk365 yet. Tracking of Desk365 recommendations started around Sep 2021.

Halp for Microsoft Teams mentions (1)

  • Help desk BOT for teams to create issue in Jira
    Just use Halp, Atlassian bought them a while back. Conversational ticketing through Teams, with integration with the full ITSM if needed, or a lite weight one within Teams https://halp.com/halp-integrations/microsoft-teams unless you want to learn it for the sake of learning bots. Source: almost 4 years ago

What are some alternatives?

When comparing Desk365 and Halp for Microsoft Teams, you can also consider the following products

NITRO Help Desk - NITRO IT Help Desk ticketing system delivers a powerful IT support system using Microsoft Office 365, Teams, SharePoint, & Outlook.

Halp - Slack-first ticketing for internal helpdesk

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ClearFeed - ClearFeed is a conversational Support platform for Slack and MS Teams

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Roby - Refreshingly simple helpdesk for Slack & Teams users

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