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Unthread VS Halp for Microsoft Teams

Compare Unthread VS Halp for Microsoft Teams and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Unthread logo Unthread

AI Helpdesk in Slack

Halp for Microsoft Teams logo Halp for Microsoft Teams

An internal help desk built into Teams
  • Unthread Unthread Product Overview
    Unthread Product Overview //
    2025-05-30
  • Unthread Landing page
    Landing page //
    2023-07-31

Unthread is an AI-powered helpdesk built into Slack. Unthread automatically turns conversations into actionable tickets that can be solved instantly with our AI or human agents using our platform.

As companies move from email to Slack for support, messages often slip through the cracks. Unthread lets you set responders, expected response time, and escalation policies per customer to be sure the right people are notified and issues are always resolved quickly.

  • Halp for Microsoft Teams Landing page
    Landing page //
    2023-08-25

Unthread features and specs

No features have been listed yet.

Halp for Microsoft Teams features and specs

  • Seamless Integration
    Halp integrates directly with Microsoft Teams, allowing users to manage and track support tickets from within the Teams environment without needing to switch applications.
  • Easy Ticket Creation
    Users can create and manage help desk tickets effortlessly with simple commands and message actions directly within the Teams chat interface.
  • Automated Workflow
    Halp automates several help desk processes, improving efficiency by routing tickets to the right channels and providing automated follow-up reminders.
  • Customizable Forms
    The integration offers customizable forms to ensure that tickets collect all necessary information from the start, reducing back-and-forth communication.
  • Real-time Notifications
    Users receive real-time notifications about ticket status updates, ensuring they always have up-to-date information.

Possible disadvantages of Halp for Microsoft Teams

  • Complex Initial Setup
    Initial setup and configuration might require additional time investment and technical expertise to align with existing workflows.
  • Limited Offline Capability
    Since Halp operates within Microsoft Teams, users cannot access ticketing functions offline, which may hinder productivity in low-connectivity environments.
  • Dependency on Teams
    The tool is heavily reliant on Teams, so any outages or issues within Teams can directly affect help desk operations conducted through Halp.
  • Cost Consideration
    While Halp provides several advanced features, these may come at an additional cost, which organizations need to consider in budgeting and overall ROI analysis.
  • Learning Curve
    New users, especially those unfamiliar with Teams integrations, might face a learning curve in utilizing all features effectively.

Unthread videos

No Unthread videos yet. You could help us improve this page by suggesting one.

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Halp for Microsoft Teams videos

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Halp for Microsoft Teams | Installation and making a ticket

More videos:

  • Review - Halp for Microsoft Teams | Installing Halp to Teams

Category Popularity

0-100% (relative to Unthread and Halp for Microsoft Teams)

Unthread

Halp for Microsoft Teams

Slack
53 53%
Slack
47% 47
Productivity
0 0%
Productivity
100% 100
Customer Support
100 100%
Customer Support
0% 0
AI
0 0%
AI
100% 100

User comments

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Social recommendations and mentions

Halp for Microsoft Teams might be a bit more popular than Unthread. We know about 1 link to it since March 2021 and only 1 link to Unthread. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Unthread mentions (1)

Halp for Microsoft Teams mentions (1)

  • Help desk BOT for teams to create issue in Jira
    Just use Halp, Atlassian bought them a while back. Conversational ticketing through Teams, with integration with the full ITSM if needed, or a lite weight one within Teams https://halp.com/halp-integrations/microsoft-teams unless you want to learn it for the sake of learning bots. Source: about 4 years ago

What are some alternatives?

When comparing Unthread and Halp for Microsoft Teams, you can also consider the following products

ClearFeed - ClearFeed is a conversational Support platform for Slack and MS Teams

elasticfox - Meet Elasticfox, a simple alternative to complex ticketing systems for businesses looking to streamline internal assistance.

And-GPT - Let GPT manipulate your Android phone

Halp - Slack-first ticketing for internal helpdesk

DapperGPT - Better UI for ChatGPT with Customize Chat, Notes & Extension

LeadChat - Data-Driven Live Chat Sales Team for Lead Conversions

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