Unthread
Thena AI
Halp
Halp for Microsoft Teams
Intercom
Sidequest for Slack
SysAid
Copper
ClearFeed
Halp
Thena AI
Intercom
OnlyThreads
Halp for Microsoft Teams
Slab
Copper
Unthread is a Slack-native customer support platform. We help companies to scale up their B2B support inside of Slack across shared channels, email, in-app chat and more without ever leaving Slack.
As companies move from email to Slack for support, messages often slip through the cracks. Unthread lets you set responders, expected response time, and escalation policies per customer to be sure the right people are notified and issues are always resolved quickly.
ClearFeed converts Slack channels into a HelpDesk. It converts requests from many channels and users into a single queue of requests, uses AI to flag requests that need a response, allows responders to update status of requests and assign ownership and make sure all requests are closed out. Integrations with tools like Zendesk, Jira, Freshdesk, Salesforce et al allow agents to handover or link Slack requests to other enterprise tools and close the loop back on Slack when issues are solved therein.
We have been helping the world's leading companies like Atlan Data, Accryl, Chronosphere, Benlabs, Sprinto, MindsDB, TestRigor in scaling customer support, engineering escalations and IT helpdesk on Slack.
Unthread ClearFeedNo Unthread videos yet. You could help us improve this page by suggesting one.
Based on our record, ClearFeed seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Cons: - managing a lot of Slack channels presents some unique problems. (making sure all key customers are invited, key internal stakeholders are added, managing lifecycle (prospect -> customer -> churn) etc.) - Slack's threads and tendency to have non-threaded discussions also present unique problems (makes it harder to keep track of things) - not everyone wants to come on Slack Connect. (while we haven't hit... Source: 5 months ago
Hey, OP. I’d love to help you out make these videos. I work at ClearFeed as their visual design head and we barely spend any money on explainer videos and yet it has helped us with conversions. Source: 10 months ago
Does your team struggle with Slack sprawl and managing requests across lots of channels? Over the last 2 years we have been building a solution to help companies manage customer and employee requests more efficiently on Slack. I'm thrilled to share that ClearFeed is now live on Product Hunt! This is a big moment and your support would be invaluable in making this launch a success. Source: 11 months ago
Yes. We use our own product https://clearfeed.ai to do this (and so do all our customers). Source: about 1 year ago
Not sure about a read only slack channel and if it's even possible. At ClearFeed we allow automatic and manual ticketing. Automatic ticketing means a ticket is raised automatically when a message is sent. Other ways are via emoji or using message shortcuts on slack. Source: about 1 year ago
Thena AI - Manage your customers in Slack
Halp - Slack-first ticketing for internal helpdesk
Halp for Microsoft Teams - An internal help desk built into Teams
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
OnlyThreads - Make your Slack channels ‘thread-only’, meaning any messages sent to these channels will automatically become standalone threads.
Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.