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Desk365 VS Thena AI

Compare Desk365 VS Thena AI and see what are their differences

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Desk365 logo Desk365

Conversational ticketing for the Microsoft 365 workplace, with Microsoft Teams, Email and more. Get started today with the free plan.

Thena AI logo Thena AI

Manage your customers in Slack
  • Desk365 Landing page
    Landing page //
    2023-10-31

Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you support customers through channels like Microsoft Teams, Email, Web Forms/Widgets, Web Portal and more. Desk365 can easily be configured to work as your internal IT support desk as well.

Desk365 is free for up to 3 active agents.

  • Thena AI Landing page
    Landing page //
    2023-03-20

Thena empowers B2B businesses to efficiently manage customer channels on messaging platforms like Slack and Teams. The platform consolidates channels, streamlines interactions, and captures data for powerful customer service and engagement analytics at scale.

Thena's users include Branch, Mixpanel, Workramp, SpotDraft, Bitrise, and Embrace. We are head quartered in Palo Alto with an offices in Bengaluru, and New York.

Desk365

Website
desk365.io
Pricing URL
Official Desk365 Pricing
$ Details
freemium $10.0 / Monthly (All Inclusive Plan)
Platforms
Web Microsoft Teams Android iOS Cloud
Release Date
-
Edit details

Thena AI

Website
thena.ai
Pricing URL
Official Thena AI Pricing
$ Details
freemium $5.0 / Monthly
Platforms
Slack Zendesk Intercom
Release Date
2022 September
Edit details

Desk365 features and specs

  • Create tickets from MS Teams: Yes
  • Send surveys from Teams: Yes
  • Get SLA notification in Teams: Yes

Thena AI features and specs

  • Request Management: https://www.thena.ai/conversational-ticketing
  • SLAs & Alerts: https://www.thena.ai/slas-alerts
  • Analytics: https://www.thena.ai/analytics
  • Connectors: https://www.thena.ai/connectors
  • Marketing Automation: https://www.thena.ai/marketing-automation
  • Channel Management: https://www.thena.ai/channel-management
  • Knowledge Base AI: https://www.thena.ai/knowledge-base-ai

Desk365 videos

+ Add

How To: Create tickets from Microsoft Teams messages

More videos:

  • Tutorial - How To: Configure SLAs and apply them to tickets

Thena AI videos

+ Add

Thena Introduction | B2B Customer Engagement in Slack

Category Popularity

0-100% (relative to Desk365 and Thena AI)

Desk365

Thena AI

Customer Support
68 68%
Customer Support
32% 32
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Slack Invitation
0 0%
Slack Invitation
100% 100
CRM
100 100%
CRM
0% 0

Questions and Answers

As answered by people managing Desk365 and Thena AI.

What makes your product unique?

Thena AI's answer:

Following Features of Thena: 1. Request Management, 2. SLAs & Alerts, 3. Analytics, 4. Connectors, 5. Marketing Automation, 6. Channel Management, 7. Knowledge Base AI. Makes Thena Unique.

Who are some of the biggest customers of your product?

Thena AI's answer:

  1. Mixpanel
  2. Cube

Why should a person choose your product over its competitors?

Thena AI's answer:

Thena App offers several compelling reasons why a person might choose it over its competitors: 1. Comprehensive and personalized approach 2. AI-powered recommendations 3. User-friendly interface 4. Community and social features 5. Data privacy and security 8. Regular updates and improvements 7. Affordable Pricing

User comments

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What are some alternatives?

When comparing Desk365 and Thena AI, you can also consider the following products

Halp for Microsoft Teams - An internal help desk built into Teams

ClearFeed - ClearFeed is a conversational Support platform for Slack and MS Teams

Roby - Refreshingly simple helpdesk for Slack & Teams users

Halp - Slack-first ticketing for internal helpdesk

Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.

Unthread - AI Customer Support over Slack

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